GENERAL TERMS AND CONDITIONS
www.magentashop.hu
Preamble
The purpose of these General Terms and Conditions (GTC) is to regulate the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it, in an understandable and transparent manner, and to provide information on other conditions and circumstances affecting the order.
Regarding matters not regulated herein, the Service Provider's activities are governed by the Hungarian laws and official regulations in force at all times, and the provisions of the Civil Code apply without special stipulation. The exact definition of the governing law can be found in point 1 of these GTC.
The Service Provider publishes these GTC in accordance with the provisions of the applicable laws, in a format that can be saved and printed by the Customer, accessible from the homepage of the Website, with the clear indication of the effective date of the General Terms and Conditions, in a manner suitable for retention.
Please note that by using the Website available at www.magentashop.hu, the Customer declares that they are aware of and accept the following GTC. Please use our services only if you agree with all points of the GTC and consider them binding upon yourself.
Governing law
The General Terms and Conditions of the Webshop contain the general terms of the legal relationship established between the Service Provider and the Customer entering into a contractual relationship with it. Regarding matters not regulated in these GTC, the Hungarian laws in force at all times shall apply, including in particular:
- Act CVIII of 2001 on certain issues of electronic commerce services and information society services,
- Act CXII of 2011 on the right to informational self-determination and freedom of information,
- Act V of 2013 on the Civil Code (hereinafter referred to as: the Civil Code);
- Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.
General information
Service Provider's details
Company name: Via MAGENTA Korlátolt Felelősségű Társaság
Registered office: 1062 Budapest, Andrássy út 57. ground floor
Registry court: Company Registry Court of the Metropolitan Court
Tax number: 23298932-2-42
Community tax number: HU23298932
Company registration number: 01-09-958976
Bank account provider: OTP Bank Nyrt.
Bank account number: 11707000-21098004
Electronic contact: info@magentashop.hu
Website: www.magentashop.hu
Basic concepts of these GTC
Website: the official website operated by the Service Provider, including all its subpages (www.magentashop.hu)
Service Provider: the operator of the Website, the legal entity defined in point 2, selling products and providing services offered on the Website.
Product: a product offered by the Service Provider on the Website and, upon order, sold electronically to remote parties for consideration, to which the Customer has individual access.
Service: a service offered by the Service Provider on the Website and, upon order, provided electronically to remote parties for consideration, to which the Customer has individual access.
Customer: A natural or legal person who enters into a contract with the Service Provider to use the service offered by the Service Provider on the Website, and within this framework purchases a product and/or uses a service, and acknowledges and accepts these GTC and the Service Provider's Privacy Policy as binding upon themselves.
Consumer: a natural person (or a legal entity, in light of established judicial practice) acting for purposes outside their independent profession and economic activity, who (or which) purchases the product ordered and/or service used on the Website exclusively for their own consumption or use, for purposes outside their independent profession and economic activity, without the intention of reselling the product/service.
Order
General information related to ordering
The displayed products can be ordered online through the Webshop. Ordered products are delivered by our logistics partners, and can also be picked up in person at our stores. By placing an order on the Website and the Service Provider's confirmation of the order, a contract is concluded electronically between the Service Provider and the Customer. The date of concluding the contract is the date of the Service Provider's confirmation of the order. The contract is an electronically concluded contract, which is not considered a written contract, but which the Service Provider registers and records by its number until the last day of the 6th calendar year from the order. During this time, the Service Provider will make the contract accessible to the Customer at any time upon the Customer's explicit request.
Based on the contract concluded by the order, the Customer has a payment obligation for the service they have selected and ordered.
The Service Provider publishes the General Terms and Conditions and the Privacy Policy in accordance with the provisions of the applicable laws, in a format that can be saved and printed by the Customer, accessible from the homepage of the Website, with the clear indication of its effective date, in a manner suitable for retention.
A prerequisite for ordering on the Website is that the Customer understands and accepts these General Terms and Conditions as binding, as well as the provisions of the Privacy Policy, and acknowledges that the Service Provider has fully complied with its pre-contractual information obligation in accordance with Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. By acceptance, these General Terms and Conditions become part of the contract.
In the case of ordering on the Website, according to these General Terms and Conditions, the Customer designates the product(s) they wish to order, then by providing the necessary data and selecting the payment method, and finally by clicking on the "Finalize Purchase" button, they make a legal declaration, a binding offer to purchase the products.
Regarding the electronically concluded contract, the language of the contract is Hungarian. The contract is subject to Hungarian law.
The prices displayed for the products are gross prices, thus including the statutory 27% value-added tax (VAT), but do not include shipping costs.
No separate packaging cost is charged. The exact shipping cost is indicated according to the specific order, selected shipping method, and delivery address.
If the Service Provider, despite the care expected from it, displays an incorrect price next to the product, and the price of the product differs from its generally accepted price, the Service Provider is not obliged to provide the product at the incorrect price, but is obliged to offer the Customer the possibility of purchasing at the real price in the order confirmation. If the Customer does not wish to take advantage of this possibility, they have the right to unilaterally withdraw from the contract.
In our webshop, you can browse among the available products by collections and product categories. On the product data sheet, you can view a brief description of each product, its dimensions, images of the product, and inquire about currently available (orderable) colors and sizes. You can also ask our colleagues further questions about the products by e-mail or phone.
Order process
Customers can place orders online through the Service Provider's Website.
The Customer can place the product in the Cart by clicking on the "Add to Cart" button. The contents of the cart can be checked and edited using the menu item marked with the Cart icon. The Customer has the opportunity to view and modify the products in the cart and the order quantity. If the Customer finds everything in order regarding the cart contents and decides to proceed with the order, they can then provide the additional data required to finalize the order on the interface accessible after clicking on the "View Cart" button.
In our webshop, you can also shop without registration by clicking on the corresponding button.
If you wish to register as a new customer, you need to provide your first name, last name, email address, and a chosen password for registration.
To place an order, it is necessary to accept the Service Provider's current General Terms and Conditions and Privacy Policy, and for the Customer to acknowledge them as binding upon themselves, which the Customer can do by selecting the appropriate checkboxes. The Customer also has the option to subscribe to the Service Provider's newsletter.
By clicking on the Registration button, the Customer finalizes their registration on the Website, after which the Service Provider sends an activation link to the email address provided by the Customer. By clicking on the link, the Customer arrives at their registered account on the Website and can finalize their order.
To record the order, both the Customer wishing to purchase without registration and the Customer registered on the Website must provide the following information:
- Billing details (Name, address, phone number, email address)
- Shipping address
- Payment method
The Customer may optionally add a note for the delivery courier during order placement.
The Customer must check the provided data, and if everything is correct, they can send their finalized order to the Service Provider by clicking on the "Finalize Order" button (purchase offer). The Service Provider is not responsible for the fulfillment of the order if the Customer provides incorrect or false data during the order.
Processing and confirmation of orders
Orders placed through the Website are processed on working days between 9:00 AM and 5:00 PM.
The Service Provider checks orders received through the Website on the next working day and immediately, but no later than within 48 hours of placing the order, confirms them by email sent to the email address provided by the Customer (acceptance of the purchase offer), and with the delivery of this email, the contract between the Parties is concluded. The confirmation includes a list of the ordered product(s) and their characteristics, the data provided by the Customer, and the order tracking number. If you do not receive such a message from us even after 48 hours, please contact our customer service by phone or email! If a confirmation email for the order is not received within 48 hours, and the Service Provider does not confirm the Customer's order by telephone within this 48-hour period, the Customer is released from their offer obligation.
Methods of payment for the ordered product and shipping fee
The Customer has the option to pay for their order via home delivery or personal pickup using the following payment methods:
Home delivery with bank card prepayment:
In the case of bank card payment, payment is made through the simple and secure online payment system provided by Shopify Payments. The payment process is identical to the payment procedures offered by banks within the framework of similar services, and transactions are always carried out through secure, encrypted channels.
The purchase takes place on the payment service provider's protected interface, and after the payment is completed, the system automatically redirects you to our webshop. The Service Provider does not have access to the bank card data provided on the payment interface and does not become aware of them, as the transaction takes place entirely through the secure system of the payment service provider.
Bank card payment is carried out with two-factor (3D Secure) authentication, compliant with the PSD2 directive. The payment order will only be executed if the cardholder confirms their payment intention with unique identification to their own account-holding bank after providing the bank card data.
The bank card payment service is provided by Shopify International Limited (registered office: 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland) through the Shopify Payments payment system.
Home delivery with cash on delivery: We also deliver cash on delivery to registered users within Hungary and Romania. In the case of cash on delivery, the Customer pays the price of the product to the courier service colleague in cash or by bank card upon receipt, simultaneously with the delivery.
The gross total amount to be paid includes the incurred costs as specified in the order summary and confirmation email.
The Service Provider sets the maximum value for cash on delivery orders at HUF 200,000. If the total value of the order exceeds HUF 200,000, the User has the option to place the order with bank card payment.
The Service Provider only undertakes to fulfill cash on delivery orders if the Customer has no other payment obligations (e.g., previous cash on delivery order) towards the Service Provider.
The Service Provider reserves the right to restrict payment methods available to the Customer in accordance with its legitimate business interests and/or for risk management reasons, especially if the Customer has previously caused disproportionate additional costs to the Service Provider. The restriction of payment methods does not affect the Customer's statutory right of withdrawal.
Personal pickup with bank card prepayment: In the case of bank card payment, products paid for in advance by the Customer can be picked up in a sealed package; trying on is not possible at the Service Provider's store (MAGENTA SHOWROOM, 1062 Budapest, Andrássy út 57.). In this case, the purchase is considered a distance contract, so the 14-day right of withdrawal applies.
Personal pickup with cash on delivery: In the case of cash on delivery, the Customer pays the price of the product in cash or by bank card at the Service Provider's store (1062 Budapest, Andrássy út 57.) upon pickup. Before payment for products ordered with cash on delivery, the Service Provider allows the Customer to try on the products. The payment deadline for the order is one working day. The Service Provider holds the products ordered for personal pickup until the expiry of the payment deadline for the Customer.
By choosing the "In-store cash on delivery" payment and pickup method, the Customer pre-orders the product online, but the final purchase takes place at MAGENTA SHOWROOM (1062 Budapest, Andrássy út 57.), where they have the opportunity to try on and personally pick up the product(s).
In this case, the consideration for the product(s) is settled in the store, at the POS terminal, thus the purchase is not considered a distance contract under Government Decree 45/2014 (II.26.).
Accordingly, the 14-day right of withdrawal without stating reasons does not apply to this form of purchase, as the buyer has the opportunity to view and try on the product(s) before pickup.
The Service Provider sets the maximum value for in-store cash on delivery orders at HUF 200,000.
The Service Provider only undertakes to fulfill cash on delivery orders if the Customer has no other payment obligations (e.g., previous cash on delivery order) towards the Service Provider.
Shipping costs and conditions
The Service Provider informs the Customer about the shipping fee clearly and in advance before the order is placed. Fees vary by country and shipping method.
Detailed shipping fees and available delivery methods by country can be found on the "Shipping conditions / Delivery Conditions" page: https://magentashop.hu/pages/szallitas.
Shipping to Hungary is free for orders over HUF 50,000, and special rules apply to other countries and conditions specified on the page.
If the Customer wishes to request delivery to a country not listed on the Shipping Conditions page, the Service Provider will provide a custom shipping quote before the order is placed.
Delivery of products
The delivery time for products in our warehouse within Hungary is a maximum of 5 working days.
We will notify our Customer by e-mail when the ordered product is handed over to the courier service.
The cost of delivering the ordered products shall be borne by the Customer, and this cost will be indicated in the total amount payable.
Acceptance of damaged, incomplete shipments
Please examine the package in the presence of the delivery person upon delivery. In case of any damage or shortage of the products, do not accept the package and immediately request a report to be drawn up! We cannot accept subsequent complaints regarding damage occurring during transport without a report!
Right of withdrawal of the Service Provider
If the Customer fails to pay the consideration for the ordered and confirmed service within the payment deadline indicated on the invoice, the Service Provider may withdraw from the contract without giving reasons.
If the Customer has overdue payment obligations arising from previous orders or return delivery service fees, the Service Provider may withdraw from further contracts without giving reasons.
Right of withdrawal of the Customer
Right of withdrawal for retail customers who qualify as consumers
A Customer qualifies as a consumer if they are a natural person acting outside their profession, independent occupation, or business activity. Pursuant to Government Decree 45/2014 (II.26.), the Consumer may withdraw from the contract without justification within 14 days from the date of concluding the contract. The following rules apply to the exercise of the right of withdrawal concerning products ordered on the Website. For further questions regarding withdrawal, the consumer may contact the Service Provider's customer service.
Information on withdrawal
If the Customer qualifies as a consumer according to Government Decree 45/2014 (II.26.), they are entitled to withdraw from the contract within 14 days.
The withdrawal period for a contract of sale of goods expires 14 days after the day on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the product.
The Customer can exercise their right of withdrawal/termination in 2 ways:
1. By completing and submitting the "Return Order Form". The Service Provider offers Customers the possibility to order a product return service through the Website. The Customer can initiate the use of this service by completing and submitting the "Return Order Form" under the INFO/Return Order Form/ menu item on the Website. In this case, it is not necessary to send a separate declaration of withdrawal to the Service Provider.
2. The Customer sends their clear statement of withdrawal by post or email to one of the following contact details of the Service Provider: e-mail: info@magentashop.hu; mailing address: Via Magenta kft., 1062 Budapest, Andrássy út 57. fszt. MAGENTA store.
The Customer exercises their right of withdrawal within the deadline if they complete and submit the Return Order Form before the expiry of the above-mentioned deadline. In this case, it is not necessary to send a separate declaration of withdrawal to the Service Provider.
The Customer is obliged to return the product to the Service Provider without undue delay.
The Customer shall only be liable for any decrease in the value of the product if it results from use exceeding that necessary to ascertain the nature, characteristics, and functioning of the product.
The current fee for the return service is contained in the "Return Information" on the Website, depending on the method and location of the return. The service fee will be deducted from the value of the returned products upon refund.
All Customers are entitled to return the product they wish to return to the Service Provider by any other means of their choice, to its shipping address, and independently of registration on the Website. The direct cost of returning the product shall be borne by the Customer.
The Service Provider is only obliged to accept the return of products that meet the following conditions:
- it has its original tags and accessories;
- it is unused, undamaged, and unwashed;
- it is not stained or dirty;
- it was returned within 14 days of the communication of the declaration of withdrawal.
Method and procedure of refund
If the Customer withdraws from the contract based on the relevant regulations, the Service Provider shall immediately refund the full purchase price paid by the Customer, but no later than 14 days after receiving the Customer's declaration of withdrawal. In case of bank card payment, the Service Provider will make the refund in the form of a bank card refund to the bank card used for payment or to the bank account linked to it, unless the parties agree otherwise.
In case of cash on delivery payment, the refund will be made to the bank account number provided by the Customer in the return form or in the declaration of withdrawal. To complete the refund, the Customer must provide a valid bank account number. Additional costs incurred for transfers to foreign bank accounts shall be borne by the Customer. In such a case, the Service Provider is entitled to request a Hungarian bank account number from the Customer.
The Customer may also choose to use the refunded amount in the form of a digital gift voucher, which can be redeemed for a later purchase in the webshop. This option is only available upon the Customer's explicit choice.
The Service Provider may withhold the refund until the Customer has returned the product or has unequivocally proven that they have sent it back.
Exceptions to the consumer's right of withdrawal and termination
According to the relevant Government Decree 45/2014 (II.26.), the Consumer cannot exercise their right of withdrawal or termination without obligation to provide a reason, which can be exercised within 14 days, in the following cases:
- § (1)
- c) for a non-prefabricated product that has been manufactured based on the consumer's instructions or explicit request, or for a product that has been clearly customized for the consumer.
- e) for a sealed product which cannot be returned after unsealing for health protection or hygiene reasons;
Given that the sale of these products falls under the provisions of the referenced point of the relevant legal regulation, the Service Provider expressly excludes the exercise by the Customer of the right of withdrawal or termination without obligation to provide a reason within 14 days for these products.
We ask our Customers that if they see a note indicating a limitation of the right of withdrawal or termination according to the referenced government decree in the description of a product, they should only add it to the cart or place their order if they understand that activating the "Order" button means making a legal declaration (concluding a contract) that entails a payment obligation, in which case the right of withdrawal or termination may not be exercisable!
Gift Voucher
Gift vouchers issued digitally by the Service Provider, bearing a unique identification number, can be purchased and redeemed online on the Service Provider's Website, as well as in person at the Service Provider's store at 1062 Budapest, Andrássy út 57. The gift voucher is issued exclusively in electronic form and sent to the email address provided by the Customer. The Customer is responsible for providing the correct email address.
In case of online ordering of a gift voucher, the Service Provider will only deliver the gift voucher electronically to the email address specified by the Customer if payment is made by bank card in advance. The Service Provider does not fulfill cash-on-delivery gift voucher orders.
The gift voucher will only be sent once to the email address provided by the Customer; the Service Provider is not obliged to resend the gift voucher, a fact which the Customer expressly accepts.
The Customer may freely transfer the gift voucher to third parties; the transferred gift voucher can be freely used by anyone, but the Customer bears full responsibility for the risks arising from the transfer.
The validity period of the gift voucher is 1 year from its activation, after which the purchase of the gift voucher cannot be used. The gift voucher cannot be redeemed, and no cash can be given back for its value, either within or after its validity period.
Multiple gift vouchers can be combined during one purchase. If the value of the purchase exceeds the value of the gift voucher, the difference must be settled by the buyer.
Gift vouchers are accounted for as a means of payment during all purchases. The balance of digitally issued gift vouchers does not need to be used in a single purchase. The remaining value on the gift voucher can be used for any number of purchases as long as the balance shows a positive value. After the full balance of the Gift Voucher has been used, the balance of the Gift Voucher cannot be recharged.
When shopping on the Website, the Customer can enter the gift voucher in the "Shopping Cart/Data/Gift card or discount code" field during the payment process and activate it with the "Redeem" button.
The Customer can use the gift voucher as a means of payment in the Service Provider's store (1062 Budapest, Andrássy út 57.) by presenting the code on the gift voucher.
Discount Coupon
For promotional purposes, the Service Provider may send electronic loyalty points and discount coupon offers to the Customer via email, SMS, or a "pop-up" message on the Service Provider's website. The Service Provider determines the discount amount, the range of products affected by the discount, the validity period of the coupon, and the conditions for its combined use with other promotions on a case-by-case and individual basis. When shopping on the Website, the Customer can enter the coupon codes in the "Shopping Cart/Data/"Gift card or discount code" field during the payment process and activate them with the "Redeem" button.
Registered Users can also validate discount coupons in the Service Provider's store (1062 Budapest, Andrássy út 57.) by using the discount coupons listed on the "Discounts & Rewards" board in the User's web profile. Coupons received in the loyalty program can only be used for the purchase of full-priced (non-promotional) products. Unredeemed coupons are valid for 365 days from activation.
Advantages of User Registration
In our webshop, you can also shop without registration, but by creating a user profile, the Customer becomes entitled to the following additional services.
Managing Purchases
Customers with user registration can review their previous orders and their current status under the "My Purchases" menu item on the Website.
Loyalty Discount System, Magenta Shop Loyalty Program
The Service Provider offers its loyalty discount system exclusively to registered Users for participation.
The discounts and rewards offered by the Service Provider are available to the User on the "DISCOUNTS & REWARDS" discount board on the left side of the screen.
The Service Provider credits loyalty points to the User in case of certain events or activities (e.g., social media activity, successful referral, registration, purchase).
How to collect points/discounts?
- Purchase for registered members: 4 points / every 100 HUF spent (Loyalty points are only credited after purchasing items from current year collections.)
- Newsletter subscription: 500 points
- Following our Instagram page: 1000 points
- Profile creation: 500 points
- Full profile data completion: 500 points
- Birthday: 2000 points (once a year)
- Following our TikTok page: 1000 points
- Following our Facebook page: 1000 points
What discounts can loyalty points be exchanged for?
- 5% coupon: 500 points
- 10% coupon: 1000 points
- 10000 HUF shopping voucher: 30000 points
- 25000 HUF shopping voucher: 50000 points
The deduction of loyalty discounts is not automatic. Before payment, the coupon code must be copied from the discount table and pasted into the coupon code field at checkout.
The User can see the current balance of discount coupons and loyalty points by clicking on the "Discounts & Rewards" button on the left side of the website.
The Service Provider reserves the right to modify or discontinue the quantity and extent of loyalty points and discounts offered to the Customer in the future, depending on its current business policy.
The Service Provider reserves the right to permanently terminate the Customer's eligibility for the loyalty point system if the Customer engages in any abuse or bad faith conduct towards the Service Provider, or if the Customer harms the Service Provider's good reputation.
Loyalty points are valid for 365 days from the last point-earning activity by the customer - after which they will be deleted.
In case of the Customer's withdrawal from the purchase, the Service Provider may revoke the loyalty points credited to the Customer from the purchase. In case of product return, the loyalty points credited for the entire order will be deleted.
Transfer of loyalty points to another customer profile
The User may request in writing that the Service Provider transfer their loyalty points to another profile by emailing info@magentashop.hu. The written request must include the email addresses associated with the old and new profiles and the User's name. Only points acquired from purchases can be transferred to a profile created by the same natural person. Loyalty points from other activities can be reacquired by the User by actively participating in and fulfilling the loyalty program's offers and conditions.
Warranty, Claiming Performance
The following provisions apply to the existence and conditions of the accessory warranty and product warranty related to the Service Provider's products.
General information on accessory warranty
The Service Provider performs defectively if the service does not meet the quality requirements stipulated in the contract or by law at the time of performance. The Service Provider does not perform defectively if the Customer was aware of the defect at the time of concluding the contract, or should have been aware of the defect at the time of concluding the contract.
The Service Provider is liable for defective performance under the accessory warranty. The accessory warranty claim of a Customer qualifying as a consumer expires within two years from the date of performance, while the accessory warranty claim of a reseller Customer expires within one year from the date of performance. The Customer may assert their accessory warranty rights as an objection against a claim arising from the same contract even if the accessory warranty claim has expired.
Based on their accessory warranty claim, the Customer may, at their option:
a) request repair or replacement, unless
- the performance of the chosen accessory warranty right is impossible, or
- it would result in disproportionate additional costs for the Service Provider - compared to the performance of another accessory warranty claim - taking into account
- the value of the service in its faultless state,
- the severity of the breach of contract,
- the damage to the interest of the entitled party caused by the performance of the accessory warranty right;
b) request a proportionate reduction of the consideration, have the defect repaired at the Service Provider's expense, or have it repaired by another party, or withdraw from the contract - except for minor defects - if
- the Service Provider has not undertaken the repair or replacement,
- it cannot fulfill its obligation to repair or replace within a reasonable deadline, while respecting the Customer's interests,
- the Customer's interest in the repair or replacement has ceased.
The Customer may switch from one chosen accessory warranty right to another. The Customer is obliged to pay the costs caused by the switch to the Service Provider, unless the Service Provider gave reason for the switch, or the switch was otherwise justified.
The Customer is obliged to notify the Service Provider of any defect without delay after its discovery. In the case of a Customer qualifying as a consumer, a defect reported within two months of its discovery shall be deemed to have been reported without delay. The Customer is responsible for any damage resulting from the delay in notification.
The costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider.
The Customer is obliged to notify the Service Provider of any defect immediately after its discovery, but no later than two months from the discovery of the defect. Within six months from the date of performance, there are no other conditions for the Customer to assert a warranty claim for defects, other than notifying the defect, if the Customer proves that the product or service was provided by the Service Provider. However, after six months from the date of performance, the Customer is obliged to prove that the defect identified by the Customer already existed at the time of performance.
General information on product warranty
The provisions of this point are only valid in the case of consumer contracts.
In the event of a defect in a product sold by the Service Provider to a Consumer, the Consumer may demand from the manufacturer (the producer and distributor of the product qualify as a manufacturer) that the defect in the product be remedied, or - if remediation is not possible within a reasonable period, without harming the Consumer's interests - that the product be replaced. The manufacturer shall be liable for the product warranty for two years from the date of placing the product on the market. The expiry of this period results in loss of rights.
A product is defective if
a) it does not meet the quality requirements valid at the time the product was placed on the market by the manufacturer,
b) or it does not have the properties described by the manufacturer.
The manufacturer is exempted from the product warranty obligation if it proves that
- it did not manufacture or market the product in the course of its business or independent professional activity;
- at the time the product was placed on the market, the defect was not discoverable according to the state of science and technology; or
- the defect of the product was caused by the application of a legal regulation or a mandatory official regulation.
In case of replacement, the manufacturer shall be liable for the warranty for defects concerning the replaced product; in case of repair, for the part of the product affected by the repair.
The Consumer is obliged to notify the manufacturer of the defect without delay after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. The Consumer is responsible for any damage resulting from the delay in notification.
Warranty
The women's clothing products distributed by the Service Provider are not subject to mandatory warranty obligations under current legislation. However, in the event of defective performance, the Consumer is entitled to the rights of warranty for defects set out in the Civil Code and the product warranty rights detailed in these GTC, which the Service Provider fully provides.
Enforcement of warranty rights
For the purposes of this point, warranty shall mean both warranty for defects and product warranty.
In the case of handling warranty claims asserted by the Consumer, the other conditions according to these GTC shall apply, subject to the following special rules:
- When asserting a warranty claim, the conclusion of the contract shall be deemed proven if the Consumer presents the document proving payment of the consideration – an invoice or receipt issued under the Act on Value Added Tax.
- The Service Provider shall draw up a record of the consumer's reported warranty claim with content conforming to Government Decree 19/2014 (II.26.) NGM, and shall provide a copy to the consumer.
- The Service Provider endeavors to carry out the repair or replacement within fifteen days at most.
Demand for performance
In the event that the Service Provider is unduly delayed in the delivery of the ordered, confirmed, and paid product by the Customer, the Customer may demand performance in accordance with the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code), or, if the Customer's interest in the performance of the contract has ceased due to the delay, the Customer may withdraw from the contract.
Other
If, despite all due care by the Service Provider, an incorrect price appears on the website, particularly in cases of obviously erroneous prices, e.g., prices significantly deviating from the product's well-known, generally accepted, or estimated price, or a "0" Ft or "1" Ft price appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in which case the Customer may withdraw from their purchase intention.
In the event of an incorrect price, there is a striking disproportion between the product's true and stated price, which an average consumer should immediately notice. According to Act V of 2013 on the Civil Code (Ptk.), a contract is formed by the mutual and concordant expression of the parties' will. If the parties cannot agree on the contractual terms, i.e., there is no statement mutually and concordantly expressing the parties' will, then there is no validly formed contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/erroneous price is considered a null contract.
Complaint handling, enforcement of rights, dispute resolution
In case of customer complaints, the Service Provider shall proceed according to the provisions of Act CLV of 1997 on consumer protection and the conditions detailed in Government Decree 45/2014 (II.26.). We respond to all incoming feedback and, in the event of any error committed by us or our suppliers, we act with the utmost flexibility - keeping our Customers' interests in mind - through our customer service.
You can submit your customer complaint to the Service Provider at the following contact details:
By post, to the mailing address specified in point 2: 1062 Budapest, Andrássy út 57. ground floor.
Customer service: E-mail: info@magentashop.hu; Phone: +36 1 4130204
Our Company is obliged to investigate verbal complaints without delay and remedy them as necessary. Our Company is obliged to respond in writing to written complaints within thirty days of their receipt and arrange for their communication to the complainant at the contact details provided by the complainant.
Our Company is obliged to retain a copy of the response for five years and present it to the supervisory authorities upon their request.
The Parties shall endeavor to resolve any legal dispute arising from the contract through mutual consultation, amicably, and if necessary, through mediation.
If the Customer's objections concerning the ordered product(s) cannot be remedied during the complaint procedure, and other disputed issues raised by the Customer are not settled during negotiations between the parties, the Customer is entitled to use the following legal enforcement forums and tools.
Online Dispute Resolution Platform
Directive 2013/11/EU of the European Parliament and of the Council provides for the methods and fundamental rules of alternative, peaceful dispute resolution between a Retail Customer qualifying as a consumer and the Service Provider as an undertaking. The directive designates the Online Dispute Resolution Platform operated by the European Commission as the primary dispute resolution forum for products or services purchased online, which can be found at the website:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU
Conciliation Body
For the purpose of out-of-court, amicable settlement of consumer disputes concerning the quality and safety of products, the application of product liability rules, and the conclusion and performance of the contract, a Customer qualifying as a consumer may initiate proceedings before the conciliation body competent according to their place of residence or stay, or may turn to the conciliation body operating alongside the professional chamber competent according to the Service Provider's registered office.
For the purposes of the rules applying to the Conciliation Body, a consumer also includes a civil organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law, which purchases, orders, receives, uses, or takes advantage of goods, or is the addressee of commercial communication or an offer related to goods.
Budapest Conciliation Body, 1016 Budapest, Krisztina krt. 99.
Telephone/Fax: +36-1-488-2131; +36-1-488-2186
Email: bekelteto.testulet@bkik.hu
Complaint to consumer protection authorities
If the User perceives a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent according to their place of residence. After evaluating the complaint, the authority decides on conducting the consumer protection procedure.
Service Provider's security regulations, terms of website operation, and warnings
Technical conditions for providing the Service
The Service Provider declares that the fulfillment by the Service Provider of an order paid for by the Customer is independent of the availability and operation of the Website.
The secure accessibility of the Website depends on the proper functioning and existence of numerous circumstances, such as the proper functioning of software and hardware, and the availability of hosting providers. The Service Provider cannot guarantee the non-stop (continuous) operation of the Website, although it makes every effort to avoid possible errors. Thus, it may happen that the Website is sometimes down for maintenance. The Service Provider will inform users in advance about planned downtime.
The Service Provider is entitled to suspend the availability of the Website for maintenance purposes without any prior notification or warning. In such cases, the Service Provider will do everything in its power to make the Website available again as soon as possible, but does not provide a time guarantee regarding restoration.
The Service Provider does not assume responsibility for damages resulting from potential downtimes of the Website. Eliminating these damages is a common interest, so the Service Provider strives to continuously ensure the operation of the Website.
Website security
The Service Provider takes all reasonable measures to ensure the secure handling of the Website and the personal data provided by the Customer. However, the Customer must acknowledge that it is not yet possible to guarantee complete security in the field of information technology, nor can responsibility be assumed that all services or functions will operate smoothly and reliably under all circumstances. Accordingly, the Service Provider is not liable for any technical or security disruption or error that was unforeseeable, or for the prevention or elimination of which the Service Provider took all generally expected measures.
Compliance with security regulations by Customers
The Customer shall not violate or attempt to violate the security of this Website, including in particular attempting to examine, spy on or test the vulnerability of the system or network, or violating the security or authorization control measures of the system without proper authorization.
The Customer acknowledges that the above conduct gives rise to a well-founded suspicion of committing a crime, and if the Service Provider detects such an act, it will in all cases result in a criminal complaint.
The Customer acknowledges that they are liable for damages caused by the violation of the security rules prescribed in these General Terms and Conditions.
Limitation of Liability
The Service Provider, as the exclusive owner and operator of the Website, makes every effort to ensure that the content available on the Website reflects accurate and up-to-date information and corresponds to reality. Nevertheless, it does not assume responsibility for the correctness or completeness of the information displayed, especially regarding information, content, and services obtained from third parties. By using the Website, the Customer acknowledges that they do so solely at their own risk. In addition, the Service Provider reserves the right to modify or temporarily or permanently delete certain content on the website in whole or in part at any time without notice.
The Service Provider does not assume responsibility for the content of websites accessible via links ("outbound" links) on the Website that are operated by third parties, for the correctness of the information found there, or for the security of the data you provide on these websites.
The Service Provider assumes no liability for any damage caused or suffered on the Customer's computer or otherwise in connection with the use of the Website. The Service Provider excludes all liability arising from any error of the Website, its incompatibility with any program running on the Customer's computer, or any internet virus.
The Service Provider assumes no responsibility for damages resulting from a third party's use of the Registrar's / Customer's password due to their fault.
The Customer declares that they will not reclaim the consideration for ordered and fulfilled services. The Service Provider assumes no responsibility, refund, or reimbursement for damages arising from incorrect or erroneous data entry or order entry errors due to the Customer's fault. The service provider assumes no responsibility for damages caused by incorrect data entry, promptly investigates reported complaints, and handles them to the best of its ability.
Data Management
The Service Provider may process the natural personal identification data and address necessary for the Customer's identification for the purpose of concluding the contract, determining its content, modification, monitoring its performance, invoicing the fees arising from it, and enforcing claims related thereto. The provisions regarding data management are contained in the Service Provider's data protection information, which is available on the website www.magentashop.hu.
Copyright provisions
The contents on the Website operated by the Service Provider are considered unique contents. This means that all pictorial, audio, and textual content on the Website, as well as their arrangement, are protected by copyright. These are the intellectual property of the Service Provider or its contracted partners. Only the Service Provider or its contracted partners are entitled to use the content on the Website.
The contents, materials, images, and other documents available on the Website may not be used, copied, distributed, or published by third parties without the express prior written approval of the Organizer.
The copyright and industrial property rights holders reserve all rights regarding the protected content on the Website. Unauthorized use entails criminal and civil legal consequences.
The User acknowledges that in case of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is gross HUF 100,000 per image and gross HUF 30,000 per word. The User acknowledges that this penalty clause is not excessive, and browses the site with this in mind. In case of copyright infringement, the Service Provider will use notary certification, the cost of which will also be borne by the infringing user.
Final provisions
Applicable Law
The contract concluded between the Parties shall be governed by Hungarian law.
Scope of these General Terms and Conditions
These General Terms and Conditions apply to the Service Provider and the Customers. The scope of the General Terms and Conditions does not extend to the payment service provider processing the payment transaction.
The legal relationship between the Service Provider and the Customer is established when the Customer has finalized their order, and in this context, the Customer has accepted the Service Provider's present General Terms and Conditions, and the Service Provider has confirmed the order to the Customer electronically.
The effective date of the valid text of the General Terms and Conditions is the date displayed on the Website. The General Terms and Conditions are also available to the Customer in a downloadable and printable format.
The Service Provider reserves the right to modify the General Terms and Conditions in whole or in part at any time. The General Terms and Conditions and any amendments thereto shall enter into force on the date of publication. In the event of an amendment to the General Terms and Conditions, the ongoing orders shall be governed by the provisions of the General Terms and Conditions in force according to the order date.
These General Terms and Conditions are valid for an indefinite period and are effective from the date of their publication.
Effective date of these General Terms and Conditions: November 20, 2025