GENERAL TERMS AND CONDITIONS OF CONTRACT

www.magentashop.hu

Preamble

The purpose of these General Terms and Conditions (GTC) is to regulate the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it in a clear and transparent manner for Customers, and to provide information on other conditions and circumstances affecting the order.

Regarding issues not regulated here, the activities of the Service Provider are subject to the Hungarian laws and official regulations in force at all times, and the provisions of the Civil Code are applicable without any special stipulation. The precise definition of the applicable law can be found in Section 1 of these GTC.

The Service Provider publishes these GTC in accordance with the provisions of the applicable laws in a format that can be saved and printed by the Customer, accessible from the homepage of the Website, with a clear indication of the date of entry into force of the General Terms and Conditions, in a manner suitable for preservation.

We inform you that by using the Website available at www.magentashop.hu, the Customer declares that he/she is aware of and accepts the following GTC. Please use our services only if you agree with all points of the GTC and consider them binding on you.

Governing law

The General Terms and Conditions of the Web Store contain the general terms and conditions of the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it. Regarding issues not regulated in these GTC, the Hungarian laws in force at all times shall apply, in particular:

• Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society,
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information,
• Act V of 2013 on the Civil Code (hereinafter referred to as the Civil Code);
• Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses.

 

General information

Service provider details

Company name: Via MAGENTA Limited Liability Company

Headquarters: 1062 Budapest, Andrássy út 57. fszt.

Court of registration: Commercial Court of the Metropolitan Court

Tax number: 23298932-2-42

Community tax number: HU23298932

Company registration number: 01-09-958976

Account management payment service provider: OTP Bank Plc.

Cash account number: 11707000-21098004

Electronic contact: info@magentashop.hu

Website: www.magentashop.hu

Basic concepts of these GTC

Website: the official website operated by the Service Provider, including all its subpages (www.magentashop.hu)
Service Provider: the operator of the Website, the legal entity specified in point 2 that sells the products offered on the Website and provides services.
Product : a product offered by the Service Provider on the Website and, in the event of an order, sold electronically, to distant parties, for a fee, to which the Customer has individual access.
Service: a service offered by the Service Provider on the Website and, if ordered, provided electronically, to absent persons, for a fee, to which the Customer has individual access.

Customer : The natural or legal person who enters into a contract with the Service Provider in order to use the service offered by the Service Provider on the Website, and within this framework purchases a product and/or uses a service, and acknowledges these GTC and the Service Provider's Data Processing Notice and accepts them as binding on him/her.

Consumer: a natural person (or, in the light of established judicial practice, a legal person) acting for purposes outside his/her independent occupation and economic activity, who (/which) purchases or uses the product ordered on the Website and/or the service used exclusively for his/her own consumption or use, acting for purposes outside his/her independent occupation and economic activity, without the intention of reselling the product/service.

Order

General information related to the order

The displayed products can be ordered online through the Web Store. The ordered products are delivered by our logistics partners and can also be collected in person in our stores. By placing an order on the Website and confirming the order by the Service Provider, an electronic contract is concluded between the Service Provider and the Customer. The date of conclusion of the contract is the date of confirmation of the order by the Service Provider. The contract is a contract concluded electronically, which does not qualify as a written contract, but which the Service Provider registers and keeps a record of according to its number until the last day of the 6th calendar year from the order. During this time, the Service Provider makes the contract available to the Customer at any time upon the Customer's express request.

Based on the contract concluded with the order, the Customer is obligated to pay for the service selected and ordered.

The Service Provider publishes the General Terms and Conditions and the Data Processing Information in accordance with the provisions of the applicable laws, accessible from the opening page of the Website, with a clear indication of the date of its entry into force, in a format that can be saved and printed by the Customer, and in a manner suitable for their preservation.

The condition for placing an order on the Website is that the Customer is familiar with and accepts as binding these General Terms and Conditions, the Data Processing Information, and acknowledges that the Service Provider has fully complied with its obligation to provide information prior to concluding the contract pursuant to Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses . Upon acceptance, these General Terms and Conditions become part of the contract.

When ordering on the Website, the Customer, as set out in these General Terms and Conditions, indicates the product(s) they wish to order, then makes a legal declaration and binding purchase offer to purchase the products by providing the necessary data and selecting the payment method, and finally by clicking the "Finalize Purchase" button.

The language of the contract concluded electronically is Hungarian. The contract is subject to Hungarian law.

The prices displayed for the products are gross prices, so they include the statutory value added tax (VAT) of 27%, but do not include shipping costs.

There is no separate packaging cost. The exact shipping cost will be displayed based on the specific order, selected shipping method, and delivery address.

If the Service Provider, despite the due care expected of it, displays an incorrect price next to the product, and the price of the product differs from its generally accepted price, the Service Provider is not obliged to provide the product at the incorrect price, but is obliged to offer the Customer the option of purchasing at the real price in the order confirmation. If the Customer does not wish to use this option, he has the right to unilaterally withdraw from the contract.

In our webshop, you can browse the products available for purchase by collections and product categories. On the product data sheet, you can view a short description of each product, its dimensions, pictures of the product, and find out about the currently available (orderable) colors and sizes. You can also ask our colleagues any further questions about the products by e-mail or by phone.

Order process

The Customer has the option to place orders online, via the Service Provider's Website.

The Customer can place the product in the Cart by clicking on the “Add to Cart” button. The contents of the cart can be checked and edited using the menu item marked with the Cart symbol. The Customer has the opportunity to view and modify the products added to the cart and the order quantity. If the Customer finds everything in order with regard to the contents of the cart and decides to place the order, the next step is to enter the additional data necessary to finalize the order on the interface available after clicking on the “View Cart” button.

You can shop in our web store without registering, by clicking on the appropriate button.

If you would like to register as a new customer, you will need to provide your first and last name, email address, and a password of your choice.

The Order requires the acceptance of the Service Provider's present General Terms and Conditions and its Data Protection Policy, and the Customer's recognition of them as binding on him/her, which the Customer can make by selecting the appropriate checkboxes. The Customer also has the opportunity to subscribe to the Service Provider's newsletter.

The Customer finalizes their registration on the Website by clicking on the Registration button, after which the Service Provider sends an activation link to the email address provided by the Customer. By clicking on the link, the Customer arrives at their registered account on the Website and can finalize their order.

To place an order, both the Customer intending to purchase without registration and the Customer registered on the Website must provide the following data:

1. Billing information (Name, address, phone number, e-mail address)
2. Shipping address
3. Payment method

The Customer can optionally make a note for the delivery courier when recording the order.

The Customer must check the provided data and, if everything is correct, they can send their finalized order to the Service Provider (purchase offer) by clicking on the "Finalize Order" button. The Service Provider is not responsible for the fulfillment of the order if the Customer provides incorrect or inaccurate data during the order.

Processing and confirming orders

Orders placed through the Website are processed on business days between 9:00 AM and 5:00 PM.

The Service Provider checks the orders received through the Website on the next working day and confirms them immediately, but no later than 48 hours after the order is placed, by sending an e-mail to the e-mail address provided by the Customer (acceptance of the purchase offer), upon delivery of which e-mail the contract between the Parties is concluded. The confirmation contains a list of the ordered product(s) and their characteristics, the data provided by the Customer and the order registration number. If you do not receive such a message from us after 48 hours, please contact our customer service by phone or e-mail! If the e-mail confirming the order is not received within 48 hours, and the Service Provider does not confirm the Customer's order by phone within this 48-hour period, the Customer is exempt from the offer.

 Methods of payment for the ordered product and the shipping fee

The Customer has the option of paying for their order with home delivery or personal collection using the following payment methods:

Home delivery with prepayment by bank card: 

In the case of bank card payment, payment is made through a simple and secure online payment system provided by Shopify Payments . The payment process is the same as the payment procedures offered by banks within the framework of similar services, and transactions are always carried out through a secure, encrypted channel.

The purchase is made on the secure interface of the payment service provider, after the payment is completed, the system automatically redirects you to our web store. The Service Provider does not have access to the bank card details provided on the payment interface, nor does it become aware of them, as the transaction takes place entirely through the secure system of the payment service provider.

Payments by bank card are made using two-factor authentication (3D Secure) in accordance with the PSD2 directive . The payment order will only be executed if the cardholder confirms their intention to pay with a unique identification to their account-keeping bank after providing their bank card details.

The credit card payment service is provided by Shopify International Limited (registered office: 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland) through the Shopify Payments payment system.

Home delivery with cash on delivery: We also deliver with cash on delivery for registered users in Hungary and Romania. In the case of a purchase with cash on delivery, the Customer pays the price of the product to the courier service colleague upon receipt, in cash or by bank card, at the same time as the delivery.

The gross total to be paid includes the costs incurred according to the order summary and confirmation letter.

The maximum value of the cash on delivery order is set by the Service Provider at 200,000 HUF. If the total value of the order exceeds 200,000 HUF, the User has the option to place the order by bank card payment.

The Service Provider undertakes to fulfill the cash on delivery order only if the Customer has no other payment obligation (e.g. previous cash on delivery order) towards the Service Provider.

The Service Provider reserves the right to limit the payment methods available to the Customer in accordance with its legitimate business interests and/or for risk management reasons, in particular if the Customer has previously caused disproportionate additional costs to the Service Provider. The limitation of the payment method does not affect the Customer's statutory right of withdrawal.

Personal collection with prepayment by bank card: In the case of bank card payment method, products prepaid by the Customer can be collected in a sealed package; there is no possibility of testing in the Service Provider's store (MAGENTA SHOWROOM, 1062 Budapest, Andrássy út 57.). In this case, the purchase is considered a contract concluded between distant parties, therefore the 14-day right of withdrawal applies.

Personal collection with cash on delivery : In the case of a purchase with cash on delivery, the Customer pays the price of the product upon receipt in cash or by bank card at the Service Provider's store (1062 Budapest, Andrássy út 57.). Before paying for products ordered with cash on delivery, the Service Provider provides the Customer with the opportunity to try the products on. The payment deadline for the order is one working day. The Service Provider keeps the products ordered for personal collection for the Customer until the payment deadline expires.

By choosing the "Cash on delivery" payment and collection method, the Customer pre-orders the ordered product online, however, the final purchase takes place at the MAGENTA SHOWROOM (1062 Budapest, Andrássy út 57.), where they have the opportunity to try on the product(s) and receive it in person.

In this case, the price of the product(s) is settled in the store, at the POS terminal, so the purchase does not qualify as a contract concluded between distant parties pursuant to Government Decree 45/2014. (II.26.).

Accordingly, the 14-day right of withdrawal without giving a reason does not apply to this form of purchase, as the buyer has the opportunity to view and try on the product(s) before receiving it.

The maximum value of a cash on delivery order in the store is set by the Service Provider at HUF 200,000.

The Service Provider undertakes to fulfill the cash on delivery order only if the Customer has no other payment obligation (e.g. previous cash on delivery order) towards the Service Provider.

Shipping costs and conditions

The Service Provider will inform the Customer in advance and clearly about the shipping costs before placing the order. The costs vary by country and depending on the shipping method.

Detailed shipping fees and available delivery methods per country are available on the "Delivery Conditions" page: https://magentashop.hu/pages/szallitas .

Shipping to Hungary is free for orders over HUF 50,000, and separate rules apply to other countries and conditions specified on the site.

If the Customer wishes to request delivery to a country that is not listed on the Delivery Terms page, the Service Provider will provide a unique delivery offer prior to placing the order.

Product delivery

The delivery time for products in our warehouse within Hungary is a maximum of 5 working days.

We will notify our Customer by e-mail when the ordered product is handed over to the courier service.

The delivery cost of the ordered products is borne by the Customer, which will be indicated in the total amount to be paid.

Receiving damaged or incomplete shipments

Please inspect the package in front of the delivery person upon delivery, and if you notice any damage or shortages on the products, do not accept the package, and be sure to request a report at the same time! We cannot accept subsequent complaints regarding damage incurred during transport without a report!

Service provider's right of withdrawal

If the Customer does not pay the price for the ordered and confirmed service within the payment deadline indicated on the invoice, the Service Provider may withdraw from the contract without giving any reason.

If the Customer has an overdue payment obligation from previous orders or return service fees, the Service Provider may withdraw from further contracts without giving any reason.

Customer's right of withdrawal

Right of withdrawal for a consumer-qualified retail customer

A Consumer is a Customer who, as a natural person, acts outside the scope of his profession, independent occupation or business activity. Pursuant to Government Decree 45/2014. (II.26.), the Consumer may withdraw from the contract without giving any reason within 14 days from the date of conclusion of the contract. The following rules apply to the exercise of the right of withdrawal regarding the product ordered on the Website. In case of further questions related to withdrawal, the Consumer may contact the Service Provider's customer service.

Cancellation policy

If the Customer qualifies as a consumer according to Government Decree 45/2014. (II.26.), he/she has the right to withdraw from the contract within 14 days.

The withdrawal period for a contract for the sale of a product expires 14 days from the day on which the Customer or a third party designated by the Customer, other than the carrier, takes possession of the product.

The customer can exercise his right of withdrawal/termination in 2 ways:

1. By filling out and sending the “Return Order Form” . The Service Provider offers Customers the opportunity to order a product return service via the Website. The Customer can initiate the use of the service under the INFO/Return Order Form/ menu item of the Website by filling out and sending the “Return Order Form”. In this case, it is not necessary to send a separate declaration of withdrawal to the Service Provider.

2. The Customer shall send a clear statement of his/her intention to withdraw by post or by electronic mail to the Service Provider at one of the following contact details: e-mail: info@magentashop.hu; mailing address: Via Magenta kft., 1062 Budapest, Andrássy út 57. fszt. MAGENTA store.

The Customer exercises his right of withdrawal within the deadline if he fills out and sends the Return Order Form before the expiry of the deadline specified above. In this case, it is not necessary to send a separate declaration of withdrawal to the Service Provider.

The Customer is obliged to deliver the product to the Service Provider without undue delay.

The Customer may only be held liable for any depreciation in the product if it has occurred due to use exceeding that necessary to establish the nature, properties and operation of the product.

The current fee for the return service is included in the "Return Information" on the Website, depending on the method and location of return. The service fee will be deducted from the value of the returned products upon refund.

All Customers are entitled to return the product to the Service Provider by any other means at their own discretion, regardless of the delivery address and registration on the Website. The direct cost of returning the product is borne by the Customer.

The Service Provider is only obliged to accept returns of products that meet the following conditions:

• has the original labels and accessories;
• unused, undamaged and unwashed;
• not stained or dirty;
• was returned within 14 days of the notification of your withdrawal.

Method and procedure of refund

If the Customer withdraws from the contract in accordance with the applicable laws, the Service Provider shall refund the full purchase price paid by the Customer immediately, but no later than 14 days from the receipt of the Customer's declaration of withdrawal. In the case of payment by bank card, the Service Provider shall make the refund in the form of a bank card refund , to the bank card used for payment or to the bank account associated with it, unless the parties agree otherwise.

In the case of cash on delivery payment, the refund will be made to the bank account number provided by the Customer on the return form or in the cancellation statement. In order to complete the refund, the Customer must provide a valid bank account number. Additional costs incurred in the case of a transfer to a foreign bank account will be borne by the Customer. In such a case, the Service Provider is entitled to request the Customer to provide a Hungarian bank account number .

The Customer may also choose to use the refund in the form of a digital gift certificate , which can be redeemed for a later purchase in the web store. This option is applicable only upon the express choice of the Customer.

The Service Provider may withhold the refund until the Customer has returned the product or has proven beyond doubt that it has been returned.

Exceptions to the consumer's right of withdrawal and termination

According to the relevant Government Decree 45/2014. (II.26.), the Consumer may not exercise the right of withdrawal or termination within 14 days without the obligation to give reasons.

1. § (1)
2. (c) in the case of a non-prefabricated product which has been manufactured on the instructions or at the express request of the consumer, or in the case of a product which has been clearly tailored to the consumer.
3. e) in respect of a product in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;

Given that the sale of these products is a sale in accordance with the provisions of the referenced section of the relevant legislation, the Service Provider expressly excludes the Customer from exercising the Customer's right of withdrawal or termination within 14 days without giving reasons.

We ask our Customers that if they see a note in the description of a product referring to the restriction of the right of withdrawal or termination according to the referenced government decree, they should only add it to the cart or place their order if they understand that activating the "Order" button means making a legal declaration (concluding a contract) involving a payment obligation, in which case the right of withdrawal or termination may not be exercised!

Gift certificate

A gift voucher issued digitally by the Service Provider and provided with a unique identifier can be purchased and used online on the Service Provider's Website and in person at the Service Provider's store at 1062 Budapest, Andrássy út 57. The gift voucher will be issued exclusively in electronic form and sent to the e-mail address provided by the Customer. The Customer is responsible for providing the correct e-mail address.
In the event of an online order of a gift voucher, the Service Provider will only deliver the gift voucher electronically to the e-mail address specified by the Customer if the gift voucher is paid in advance by bank card. The Service Provider does not deliver cash on delivery gift voucher orders.

The gift voucher will only be sent once to the e-mail address provided by the Customer; the Service Provider is not obliged to resend the gift voucher, which fact the Customer expressly accepts.

The Customer may freely transfer the gift voucher to third parties, the transferred gift voucher may be freely used by anyone, however, the Customer is fully responsible for the risks arising from the transfer.

The validity period of the gift voucher is 1 year from the date of redemption, after which the purchase of the gift voucher cannot be used. The gift voucher cannot be redeemed either within or beyond its validity period, and its value cannot be returned in cash.

Multiple gift certificates can be combined into one purchase. If the purchase value exceeds the value of the gift certificate, the difference must be paid by the buyer.

Gift certificates are applied as payment for every purchase. The balance of digitally issued gift certificates does not need to be used in one purchase. The remaining value on the gift certificate can be used for any number of purchases as long as the balance is positive. Once the Gift Certificate balance is used up, the Gift Certificate balance cannot be reloaded.

When making a purchase on the Website, the Customer can enter a gift voucher in the "Cart/Details/Gift card or discount code" field during the payment process and validate it with the "Redeem" button.

The Customer can use the gift voucher as a means of payment in the Service Provider's store (1062 Budapest, Andrássy út 57.) by presenting the code on the gift voucher.

Discount coupon

For promotional purposes, the Service Provider may send electronic loyalty point and discount coupon offers to the Customer by e-mail, SMS or in a “pop up” message on the Service Provider’s website. The amount of the discount, the range of products affected by the discount, as well as the validity period of the coupon, and the conditions for its combined use with other promotions are determined by the Service Provider on a case-by-case and individual basis. When making a purchase on the Website, the Customer can record the coupon codes in the Cart/Data/“Gift card or discount code” field during the payment process and validate them with the “Redeem” button.

Registered Users can also redeem discount coupons in the Service Provider's store (1062 Budapest, Andrássy út 57.) by using the discount coupons listed on the Discounts & Rewards tab in the User's web profile. Coupons received in the loyalty program can only be used for the purchase of dairy products (not on sale). Unredeemed coupons are valid for 365 days from activation.

Benefits of user registration

You can shop in our web store without registering, but if you create a user profile, the Customer will be entitled to use the following additional services.

Manage purchases

Customers with user registration can review their previous orders and their current status under the My Purchases menu item on the Website.

Frequent customer discount system, Magenta Shop loyalty program

The Service Provider offers its regular customer discount system exclusively to registered Users.

Discounts and rewards offered by the Service Provider are available to the User on the discount board labeled "DISCOUNTS & REWARDS" on the left side of the screen.

The Service Provider credits loyalty points to the User in the event of certain events and activities (e.g. social media activity, successful recommendation, registration, purchase).

How can I collect points/discounts?

- Purchases for registered members: 4 points / every 100 HUF purchased

- Newsletter subscription: 1000 points

- Following our Instagram page: 1000 points

- Create a profile: 1000 points

- Birthday: 2000 points (once a year)

- Following our Tik Tok page 1000 points

- Following our Facebook page 1000 points

What discounts can loyalty points be redeemed for?

- 5% coupon: 500 points

-10% coupon: 1000 points

-10,000 HUF shopping voucher: 30,000 points

-25000 HUF shopping voucher: 50000 points

Loyalty discounts are not automatically deducted. Before paying, you must copy the coupon code from the discount table and paste it into the coupon code field at checkout.

The User can see the current balance of discount coupons and loyalty points by clicking on the "Discounts & Rewards" button on the left side of the website.

The Service Provider reserves the right to modify or eliminate the quantity and extent of loyalty points and discounts offered to the Customer in the future, depending on its current business policy.

The Service Provider reserves the right to permanently terminate the Customer's entitlement to the loyalty points system if the Customer exhibits any abuse or bad faith behavior towards the Service Provider, or if the Customer violates the Service Provider's good reputation.

Loyalty points are valid for 365 days from the last customer point-earning activity - after that they will be deleted.

In the event of the Customer's withdrawal from the purchase, the Service Provider may revoke the loyalty points credited to the Customer from the purchase. In the event of a product return, the loyalty points credited to the entire order will be deleted.

Transferring loyalty points to another customer profile

The User may request the Service Provider in writing at info@magentashop.hu to transfer his/her loyalty points to another profile. The written request must include the e-mail address of the old and new profile and the User's name. Only points earned from purchases can be transferred to a profile created by the same natural person. The User may re-acquire loyalty points from other activities if he/she actively participates and fulfills the offers and conditions of the loyalty program.

Warranty, demand for performance

The following provisions govern the existence and conditions of the warranty and product warranty related to the Service Provider's products.

General information on warranty

The Service Provider shall perform defectively if the service does not meet the quality requirements set out in the contract or by law at the time of performance. The Service Provider shall not perform defectively if the Customer was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract.

The Service Provider is liable for defective performance. The warranty claim of the Customer, who is a consumer, expires within two years from the date of performance, and the warranty claim of the Customer, who is a reseller, expires within one year from the date of performance. The Customer may assert its warranty rights as an objection to a claim arising from the same contract even if the warranty claim has expired.

Based on the warranty claim, the Customer may choose to:

a) may request repair or replacement, unless:

• the fulfillment of the chosen warranty right is impossible, or
• it would result in disproportionate additional costs for the Service Provider - compared to fulfilling another warranty claim, taking into account
• the value of the service in perfect condition,
• the gravity of the breach of contract,
• the harm caused to the right holder by the fulfillment of the right to a warranty of goods;

b) may request a proportional reduction of the consideration, may correct the defect himself or have it corrected by someone else at the expense of the Service Provider, or may withdraw from the contract - with the exception of insignificant defects - if

• the Service Provider did not undertake the repair or replacement,
• cannot fulfill its obligation to repair or replace within the appropriate deadline, while protecting the interests of the Customer,
• the Customer's interest in repair or replacement has ceased.

The Customer may switch from the chosen warranty right to another. The Customer is obliged to pay the Service Provider the costs incurred by the switch, unless the Service Provider gave a reason for the switch or the switch was otherwise justified.

The Customer is obliged to notify the Service Provider of the error without delay after discovering it. In the case of a Customer who is a consumer, an error notified within two months of discovering the error shall be deemed to have been notified without delay. The Customer is liable for any damage resulting from the delay in notification.

The costs related to the fulfillment of the warranty obligation are borne by the Service Provider.

The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than within two months of its discovery. Within six months of performance, there is no other condition for the Customer to assert a warranty claim for the defect, other than notification of the defect, if the Customer proves that the product or service was provided by the Service Provider. However, after six months of performance, the Customer is obliged to prove that the defect recognized by the Customer already existed at the time of performance.

General product warranty information

The provisions of this section apply only to consumer contracts.

In the event of a defect in a product sold by the Service Provider to the Consumer, the Consumer may demand from the manufacturer (the manufacturer is the manufacturer and distributor of the product) to repair the defect in the product or - if the repair is not possible within a reasonable time limit without prejudice to the interests of the Consumer - to replace the product. The manufacturer is liable for the product warranty for two years from the date of placing the given product on the market by him. The expiration of this time limit entails forfeiture of rights.

The product is defective if
a) does not comply with the quality requirements in force at the time the product was placed on the market by the manufacturer,
b) or does not have the properties specified in the description provided by the manufacturer.

The manufacturer is exempt from product warranty obligations if he proves that

• the product was not manufactured or distributed in the course of his business or independent profession;
• the defect was not detectable in the light of the state of science and technology at the time the product was placed on the market; or
• the product defect was caused by the application of a law or mandatory official regulation.

In the case of replacement, the manufacturer is responsible for the warranty obligation for the replaced product, and in the case of repair, for the part of the product affected by the repair.

The Consumer is obliged to notify the manufacturer of the defect without delay after discovering it. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The Consumer is liable for any damage resulting from the delay in notification.

Warranty

The women's clothing products distributed by the Service Provider are not subject to a mandatory warranty obligation under the applicable laws. However, in the event of defective performance, the Consumer is entitled to the warranty rights specified in the Civil Code and the product warranty rights detailed in these GTC, which the Service Provider fully guarantees.

Exercising warranty rights

For the purposes of this section, warranty shall include both the warranty on materials and the product warranty.

In the case of handling warranty claims asserted by a consumer, the other conditions under these GTC apply in addition to the following special rules:

• When asserting the Consumer's warranty claim, the conclusion of the contract shall be deemed proven if the Consumer presents the document proving the payment of the consideration - an invoice or receipt issued under the Value Added Tax Act.
• The Service Provider shall record the warranty claim reported by the consumer with content in accordance with Decree 19/2014 of the Ministry of National Economy and Trade, and shall provide a copy to the consumer.
• The Service Provider strives to complete the repair or replacement within a maximum of fifteen days.

Demand for performance

In the event that the Service Provider is unreasonably late in delivering the ordered, confirmed and paid for product by the Customer, the Customer may demand performance based on the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code), or if the Customer's interest in the performance of the contract has ceased as a result of the delay, he may withdraw from the contract.

Other

If, despite all due care, the Service Provider displays an incorrect price on the website, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.

In the case of an incorrect price, there is a striking disproportion between the actual and the indicated price of the product, which an average consumer should immediately notice. According to Act V of 2013 on the Civil Code (Ptk.), a contract is concluded with the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no statement expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract, from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/wrong price is considered a null and void contract.

Complaints handling, enforcement, dispute resolution

In the event of a customer complaint, the Service Provider shall act in accordance with the provisions of Act CLV of 1997 on Consumer Protection and the conditions set out in detail in Government Decree 45/2014 (II.26.). We respond to all opinions received and in the event of any errors made by us or our suppliers, we act with the greatest flexibility - keeping in mind the interests of our Customers - through our customer service.

You can submit your customer complaint to the Service Provider at the following contact details:

By post, to the mailing address indicated in point 2: 1062 Budapest, Andrássy út 57. fszt.

Customer service: E-mail: info@magentashop.hu; Phone: +36 1 4130204

Our Company is obliged to examine the oral complaint immediately and remedy it if necessary. Our Company is obliged to respond to the written complaint in writing within thirty days of its receipt and to take measures to communicate it to the contact information provided by the complainant.

Our company is obliged to keep a copy of the response for five years and present it to the supervisory authorities upon request.

The Parties shall endeavor to resolve any legal dispute arising from the contract through mutual consultation, amicably, and, if necessary, mediation.

If the objections made by the Customer regarding the ordered product(s) cannot be remedied during the complaint procedure, and other disputes arising from the Customer cannot be resolved during negotiations between the parties, the Customer is entitled to use the following legal enforcement forums and tools.

Online Dispute Resolution Platform

Directive 2013/11/EU of the European Parliament and of the Council provides for the methods and basic rules for alternative, amicable dispute resolution between a consumer and a service provider. The directive establishes the European Commission as the primary dispute resolution forum for products or services purchased online.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

indicates the Online Dispute Resolution Platform located on the website.

Conciliation body

For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety of products and the application of product liability rules, as well as the conclusion and performance of the contract, the Customer, who is a consumer, may initiate proceedings with the conciliation body competent according to his place of residence or stay, or may contact the conciliation body operating under the professional chamber competent according to the registered office of the Service Provider.

For the purposes of the rules applicable to the Conciliation Board, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.

Budapest Conciliation Board, 1016 Budapest, Krisztina krt. 99.

Phone/Fax: +36-1-488-2131; +36-1-488-2186

Email address: bekelteto.testulet@bkik.hu

Filing a complaint with consumer protection authorities

If the User notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority will decide on the conduct of the consumer protection procedure.

The Service Provider's security regulations, conditions of operation of the Website and warnings

Technical conditions for the provision of the Service

The Service Provider declares that the fulfillment of the order paid for by the Customer by the Service Provider is independent of the availability and operation of the Website.

The secure availability of the Website depends on the correct functioning and existence of a number of conditions, such as the correct functioning of software and hardware, and the availability of hosting providers. The Service Provider cannot guarantee non-stop (continuous) operation of the Website, although it does everything possible to avoid possible errors. Thus, it is possible that the Website may sometimes be down for maintenance. The Service Provider will notify users in advance of any planned outages.

The Service Provider is entitled to suspend the availability of the Website for maintenance purposes without any prior information or notification. In such cases, the Service Provider will do everything possible to ensure that the Website is available again as soon as possible, but does not guarantee a time frame for restoration.

The Service Provider is not liable for any damages resulting from any downtime of the Website. Eliminating such damages is in the common interest, so the Service Provider strives to ensure the continuous operation of the Website.

Website Security

The Service Provider takes all reasonable measures to ensure the secure handling of the Website and the personal data provided by the Customer. However, the Customer must acknowledge that in the field of information technology, complete security cannot be guaranteed today, nor can it be assumed that all services or functions will operate smoothly and reliably under all circumstances. Accordingly, the Service Provider is not liable for any technical or security disruption or error, the occurrence of which was not foreseeable, or for which the Service Provider has taken all generally expected measures to prevent or remedy.

Compliance with safety regulations by Customers

The Customer may not violate or attempt to violate the security of this Website, including in particular attempting to probe, spy on or test the vulnerability of the system or network, or to violate the security of the system or its authorization control measures without proper authorization.

The Customer acknowledges that the above behavior gives rise to reasonable suspicion of committing a crime, and if the Service Provider detects the commission of such an act, it will in any case result in a criminal complaint.

The Customer acknowledges that he is liable for damages caused by violating the safety rules prescribed in these General Terms and Conditions.

Limitation of liability

The Service Provider, as the sole owner and operator of the Website, makes every effort to ensure that the content available on the Website reflects accurate and up-to-date information and corresponds to reality. Nevertheless, it does not assume responsibility for the accuracy or completeness of the information displayed, especially for information, content and services obtained from third parties. By using the Website, the Customer acknowledges that he does so solely and exclusively at his own risk. In addition, the Service Provider reserves the right to modify, in part or in whole, or temporarily or permanently delete certain content on the website at any time without notice.

The Service Provider is not responsible for the content of websites accessible via links ("exit" links) on the Website to websites operated by third parties, for the accuracy of the information contained therein, and for the security of the data you provide on these websites.

The Service Provider assumes no liability for any damage suffered by the Customer's computer or otherwise in connection with the use of the Website. The Service Provider excludes all liability arising from any error in the Website, its incompatibility with any program running on the Customer's computer, or any Internet virus.

The Service Provider is not liable for any damages resulting from the use of the password by a third party due to the Registrant's/Customer's error.

The Customer declares that he will not claim back the value of the ordered and performed services. The Service Provider does not assume any liability, refund or reimbursement for damages resulting from incorrect or incorrect data entry or order misspellings due to the Customer's fault. The Service Provider does not assume any liability for damages resulting from the provision of incorrect data, and will investigate the reported complaints immediately and handle them to the best of its ability.

Data management

The Service Provider may process the personal identification data and address necessary for the identification of the Customer for the purpose of concluding the contract, determining its content, modifying it, monitoring its performance, invoicing the fees arising from it, and enforcing the claims related thereto. The provisions related to the processing of data are contained in the Service Provider's data protection information, which is available on the website www.magentashop.hu .

Copyright provisions

 The content on the Website operated by the Service Provider is considered unique content. Accordingly, all visual, audio and text content on the Website and their arrangement are protected by copyright. They are the intellectual property of the Service Provider and its contracted partners. The use of the content on the Website is exclusively authorized by the Service Provider and its contracted partners.

The content, materials, images and other documents available on the Website may not be used, copied, distributed or published by third parties without the express prior written consent of the Organizer.

All rights in the protected content on the Website are reserved by the copyright and industrial property rights holders. Unauthorized use may result in criminal and civil penalties.

The User acknowledges that in the event of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is HUF 100,000 gross per image, or HUF 30,000 gross per word. The User acknowledges that this penalty clause is not excessive, and is aware of this when browsing the site. In the event of copyright infringement, the Service Provider applies a notarial certificate of fact, the amount of which is also passed on to the infringing user.

Final provisions

Applicable law

Hungarian law shall apply to the contract concluded between the Parties.

Scope of these General Terms and Conditions

These General Terms and Conditions apply to the Service Provider and the Customers. The General Terms and Conditions do not apply to the payment service provider processing the payment transaction.

The legal relationship between the Service Provider and the Customer is established when the Customer has finalized his order, and within this framework, the Customer has accepted the Service Provider's present General Terms and Conditions, and the Service Provider has confirmed the order to the Customer electronically.

The effective date of the valid text of the General Terms and Conditions is the date indicated on the Website. The General Terms and Conditions are also available to the Customer in a format that can be saved and printed.

The Service Provider reserves the right to amend the General Terms and Conditions in whole or in part at any time. The General Terms and Conditions and any amendments thereto shall enter into force on the date of publication. In the event of amendments to the General Terms and Conditions, the provisions of the General Terms and Conditions in force on the date of the order shall apply to ongoing orders.

These General Terms and Conditions are valid for an indefinite period and are effective from the date of their publication.

The effective date of these General Terms and Conditions is November 20, 2025.