GENERAL TERMS AND CONDITIONS

www.magentashop.hu

 

Preamble

The purpose of these General Terms and Conditions (GTC) is to regulate the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it in a clear and transparent manner for the Customers, and to provide information on other terms and conditions related to the order.

Regarding matters not regulated herein, the Service Provider's activities are governed by the Hungarian laws and official regulations in force at all times, and the provisions of the Civil Code are applicable without separate stipulation. The precise definition of the applicable law can be found in point 1 of these GTC.

The Service Provider publishes these GTC in a format that can be saved and printed for the Customer, accessible from the homepage of the Website, clearly indicating the effective date of the General Terms and Conditions, in a manner suitable for preservation, in accordance with the provisions of the applicable laws.

Please be informed that by using the Website available at www.magentashop.hu, the Customer declares that they are aware of and accept the following GTC. Please use our services only if you agree with all points of the GTC and consider them binding on yourself.

 Applicable law

The General Terms and Conditions of the Webshop contain the general terms of the legal relationship between the Service Provider and the Customer entering into a contractual relationship with it. Regarding matters not regulated in these GTC, the Hungarian laws in force at all times are applicable, including in particular:

• Act CVIII of 2001 on certain issues of electronic commerce services and information society services,
• Act CXII of 2011 on the right to informational self-determination and freedom of information,
• Act V of 2013 on the Civil Code (hereinafter: Civil Code);
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses.

 

General Information

Service Provider's data

Company name: Via MAGENTA Korlátolt Felelősségű Társaság

Registered office: 1062 Budapest, Andrássy út 57. ground floor.

Registering court: Company Court of the Capital Court

Tax number: 23298932-2-42

Community tax number: HU23298932

Company registration number: 01-09-958976

Account-holding payment service provider: OTP Bank Nyrt.

Payment account number: 11707000-21098004

Electronic contact: info@magentashop.hu

Website: www.magentashop.hu

 

 

Basic concepts of these GTC

Website: the official website operated by the Service Provider, including all its sub-pages (www.magentashop.hu)
Service Provider: the operator of the Website, the legal entity defined in point 2 selling products and providing services offered on the Website.
Product: a product offered by the Service Provider on the Website and, if ordered, sold electronically to remote parties for consideration, to which the Customer has individual access.
Service: a service offered by the Service Provider on the Website and, if ordered, provided electronically to remote parties for consideration, to which the Customer has individual access.

Customer: A natural or legal person who enters into a contract with the Service Provider to use the service offered by the Service Provider on the Website, and within this framework purchases a product and/or uses a service, and acknowledges these GTC and the Service Provider's Data Management Policy and accepts them as binding on themselves.

Consumer: a natural person (or, in light of established case law, a legal person) acting for purposes outside their independent occupation and economic activity, who (or which) purchases the product ordered on the Website and/or uses the service exclusively for their own consumption or use, acting for purposes outside their independent occupation and economic activity, without the intention of reselling the product/service.

Order

General information related to ordering

The displayed products can be ordered online through the Webshop. Ordered products are delivered by our logistics partners, and can also be picked up in person at our stores. By placing an order on the Website and its confirmation by the Service Provider, a contract is concluded electronically between the Service Provider and the Customer. The date of conclusion of the contract is the date of confirmation of the order by the Service Provider. The contract is concluded electronically, it is not considered a written contract, but it is recorded by the Service Provider and kept on file according to its number until the last day of the 6th calendar year from the order. During this time, the Service Provider will make the contract accessible to the Customer at any time upon the Customer's express request.

Based on the contract concluded by the order, the Customer is obliged to pay for the service they have selected and ordered.

The Service Provider publishes the General Terms and Conditions and the Data Management Policy in accordance with the provisions of the applicable laws, accessible from the homepage of the Website, clearly indicating its effective date, in a format that can be saved and printed for the Customer, suitable for preservation.

The condition for ordering on the Website is that the Customer acknowledges and accepts these General Terms and Conditions, the provisions of the Data Management Policy as binding on themselves, and acknowledges that the Service Provider has fully fulfilled its pre-contractual information obligation according to Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. By accepting, these General Terms and Conditions become part of the contract.

When ordering on the Website, according to the provisions of these General Terms and Conditions, the Customer designates the product(s) they wish to order, then by providing the necessary data and selecting the payment method, and finally by clicking on the "Finalize Purchase" button, makes a legal declaration, a binding offer to purchase the products.

The language of the contract concluded electronically is Hungarian. The contract is subject to Hungarian law.

The prices displayed for the products are gross prices, thus including the statutory 27% general sales tax (VAT), but do not include shipping costs.

No separate packaging cost is charged. The exact shipping cost will be indicated in accordance with the specific order, selected shipping method, and delivery address.

If the Service Provider, despite due care, indicates an incorrect price next to the product, and the price of the product differs from its generally accepted price, the Service Provider is not obliged to provide the product at the incorrect price, but is obliged to offer the Customer the possibility of purchasing at the real price in the order confirmation. If the Customer does not wish to take advantage of this possibility, they are entitled to unilaterally withdraw from the contract.

In our webshop, you can browse among the purchasable products by collections and product categories. On the product data sheet, you can view a brief description of each product, its dimensions, pictures of the product, and inquire about currently available (orderable) colors and sizes. You can also ask our colleagues any further questions about the products by email or phone.

 Ordering process

Customers can place orders online through the Service Provider's Website.

The Customer can place the product in the Cart by clicking on the "Add to Cart" button. The contents of the cart can be checked and edited using the menu item marked with the Cart icon. The Customer has the opportunity to view and modify the products in the cart and the order quantity. If the Customer finds everything in order regarding the contents of the cart and decides to place the order, the next step is to provide additional data necessary to finalize the order on the interface accessible after clicking the "View Cart" button.

In our webshop, you also have the option to shop without registration, by clicking on the appropriate button.

If you want to register as a new customer, you need to provide your first name, last name, email address, and a chosen password.

To place an order, the Customer must acknowledge and accept the Service Provider's current General Terms and Conditions and Data Protection Policy as binding on themselves, which the Customer can do by checking the appropriate checkboxes. The Customer also has the opportunity to subscribe to the Service Provider's newsletter. 

The Customer finalizes their registration on the Website by clicking the "Register" button, after which the Service Provider sends an activation link to the email address provided by the Customer. By clicking on the link, the Customer arrives at their registered account on the Website and can finalize their order.

To record an order, both Customers wishing to purchase without registration and registered Customers on the Website must provide the following data:

 

1. Billing data (Name, address, phone number, email address)
2. Shipping address
3. Payment method

 

The Customer can optionally add a note for the delivery courier during the order placement process.

The Customer must check the provided data, and if everything is found to be correct, they can send their finalized order to the Service Provider by clicking on the "Finalize Order" button (purchase offer). The Service Provider is not responsible for the fulfillment of the order if the Customer provides incorrect or false data during the order process.

 Processing and confirmation of orders

Orders placed through the Website are processed on weekdays between 9:00 and 17:00.

Orders received through the Website are checked by the Service Provider on the next business day and confirmed without delay, but no later than within 48 hours of the order being recorded, by an electronic mail sent to the email address provided by the Customer (acceptance of the purchase offer), and with the delivery of this email, the contract between the Parties is concluded. The confirmation includes a list of the ordered product(s) and their characteristics, the data provided by the Customer, and the order registration number. If you do not receive such a message from us within 48 hours, please contact our customer service by phone or email! If a confirmation email for the order is not received within 48 hours, and the Service Provider does not confirm the Customer's order by phone within this 48-hour period, the Customer is released from the offer's binding nature.

 

 Payment methods for the product and shipping fee

The Customer has the option to pay for their order by home delivery or personal pickup using the following payment methods:

Home delivery with bank card prepayment: 

In the case of bank card payment, payment is made through the simple and secure online payment system provided by Shopify Payments. The payment process is identical to the payment procedures offered by banks within the framework of similar services; transactions are always carried out through secure, encrypted channels.

The purchase takes place on the secure interface of the payment service provider; after the payment is completed, the system automatically redirects you to our webshop. The Service Provider does not have access to the bank card data provided on the payment interface and does not become aware of them, as the transaction takes place entirely through the secure system of the payment service provider.

Bank card payment is carried out with two-factor (3D Secure) authentication, in accordance with the PSD2 directive. The payment instruction will only be executed if the cardholder confirms their payment intention with a unique identification to their own account-holding bank after providing the bank card data.

The bank card payment service is provided by Shopify International Limited (registered office: 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland) through the Shopify Payments payment system.

 

Home delivery with cash on delivery: We also deliver with cash on delivery in Hungary and Romania for registered users. In case of cash on delivery, the Customer pays the price of the product upon receipt to the courier service colleague, simultaneously with the delivery, in cash or by bank card.

The total gross amount to be paid, in accordance with the order summary and confirmation email content, includes the incurred costs.

The Service Provider sets the maximum value for cash on delivery orders at HUF 200,000. If the total order value exceeds HUF 200,000, the User has the option to place the order with bank card payment.

The Service Provider only undertakes to fulfill cash on delivery orders if the Customer has no other payment obligations (e.g., previous cash on delivery orders) towards the Service Provider.

The Service Provider reserves the right to limit the payment methods available to the Customer in accordance with its legitimate business interests and/or for risk management reasons, especially if the Customer has previously caused disproportionate additional costs to the Service Provider. The limitation of payment methods does not affect the Customer's statutory right of withdrawal.

Personal pickup with bank card prepayment: In the case of bank card payment, products prepaid by the Customer can be picked up in a sealed package; trying them on is not possible at the Service Provider's store (MAGENTA SHOWROOM, 1062 Budapest, Andrássy út 57.). In this case, the purchase is considered a distance contract, so the 14-day right of withdrawal applies.

Personal pickup with cash on delivery: In the case of cash on delivery, the Customer pays the price of the product upon receipt in cash or by bank card at the Service Provider's store (1062 Budapest, Andrássy út 57.). Before paying for products ordered with cash on delivery, the Service Provider allows the Customer to try on the products. The payment deadline for the order is one business day. The Service Provider holds products ordered for personal pickup until the payment deadline expires. 

By choosing the "In-store cash on delivery" payment and pickup method, the Customer pre-orders the product online, but the final purchase takes place at the MAGENTA SHOWROOM (1062 Budapest, Andrássy út 57.), where they have the opportunity to try on and personally pick up the product(s).

In this case, the consideration for the product(s) is settled at the store via the POS terminal, so the purchase is not considered a distance contract according to Government Decree 45/2014 (II.26.).

Accordingly, the 14-day right of withdrawal without justification does not apply to this form of purchase, as the buyer has the opportunity to view and try on the product(s) before pickup.

The Service Provider sets the maximum value of in-store cash on delivery orders at HUF 200,000.

The Service Provider only undertakes to fulfill cash on delivery orders if the Customer has no other payment obligations (e.g., previous cash on delivery orders) towards the Service Provider.

Shipping costs and conditions

The Service Provider informs the Customer about the shipping fee clearly and in advance before placing the order. Fees vary by country and shipping method.

Detailed shipping fees and selectable delivery methods by country are available on the "Shipping Conditions / Delivery Conditions" page: https://magentashop.hu/pages/szallitas.

Shipping to Hungary is free for orders over HUF 50,000, and separate rules apply to other countries and conditions specified on the website.

If the Customer wishes to request delivery to a country not listed on the Shipping Conditions page, the Service Provider will provide a custom shipping quote before the order is placed.

Delivery of Products

The delivery time for products in our stock to Hungary is a maximum of 5 working days.

The Customer will be notified by e-mail when the ordered product is handed over to the courier service.

The cost of delivery of the ordered products shall be borne by the Customer and will be indicated in the total amount payable.

Receipt of damaged or incomplete shipments

Please inspect the package in the presence of the delivery person upon delivery, and if any damage or defect is found on the products, do not accept the package, and simultaneously request a record to be made! We cannot accept subsequent complaints without a record regarding damages incurred during shipping!

Service Provider's right of withdrawal

If the Customer fails to pay the confirmed service fee within the payment deadline indicated on the invoice, the Service Provider may withdraw from the contract without giving reasons.

If the Customer has overdue payment obligations arising from previous orders or return service fees, the Service Provider may withdraw from further contracts without giving reasons.

Customer's right of withdrawal

Right of withdrawal for retail customers classified as consumers

A Customer is considered a consumer if they are a natural person acting outside their profession, self-employment, or business activity. Pursuant to Government Decree 45/2014 (II.26.), the Consumer may withdraw from the contract without justification within 14 days from the date of concluding the contract. The following rules apply to exercising the right of withdrawal regarding products ordered on the Website. For further questions related to withdrawal, the consumer may contact the Service Provider's customer service.

Withdrawal Information

If the Customer qualifies as a consumer according to Government Decree 45/2014 (II.26.), they are entitled to withdraw from the contract within 14 days.

In the case of a contract for the sale of a product, the withdrawal period expires 14 days after the day on which the Customer or a third party designated by the Customer, other than the carrier, receives the product.

The Customer may exercise their right of withdrawal/termination in 2 ways:

1. By completing and sending the "Return Order Form". The Service Provider offers Customers the possibility to order a product return service through the Website. The Customer can initiate the use of the service under the INFO/Return Order Form/ menu item of the Website by filling in and sending the "Return Order Form". In this case, no separate declaration of withdrawal needs to be sent to the Service Provider.

2. The Customer sends their clear statement of intent to withdraw by post or email to one of the following contact details of the Service Provider: e-mail: info@magentashop.hu; mailing address: Via Magenta kft., 1062 Budapest, Andrássy út 57. ground floor. MAGENTA shop.

The Customer exercises their right of withdrawal within the deadline if they complete and send the Return Order Form before the expiry of the deadline specified above. In this case, no separate declaration of withdrawal needs to be sent to the Service Provider.

The Customer is obliged to return the product to the Service Provider without undue delay.

The Customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The current fee for the return service is specified in the "Return Information" available on the Website, depending on the method and location of the return. The service fee will be deducted from the value of the returned products upon refund.

All Customers are entitled to return the product they wish to return to the Service Provider by any other means of their choice, to its shipping address, and regardless of registration on the Website. The direct cost of returning the product shall be borne by the Customer.

The Service Provider is obliged to accept the return of only those products that meet the following conditions:

• it has its original tags and accessories;
• it is unused, undamaged, and unwashed;
• it is not stained or dirty;
• it was returned within 14 days of the declaration of withdrawal.

Method and procedure of refund

If the Customer withdraws from the contract based on the relevant legal regulations, the Service Provider shall promptly refund the full purchase price paid by the Customer, but no later than 14 days after receiving the Customer's declaration of withdrawal. In case of credit card payment, the Service Provider shall make the refund in the form of a credit card refund to the credit card used for payment or the associated bank account, unless the parties agree otherwise.

In the case of cash on delivery payment, the refund will be made to the bank account number provided by the Customer on the return form or in the declaration of withdrawal. To process the refund, the Customer must provide a valid bank account number. Additional costs incurred for transfers to foreign bank accounts shall be borne by the Customer. In such cases, the Service Provider is entitled to request a Hungarian bank account number from the Customer.

The Customer may also choose to use the refundable amount in the form of a digital gift voucher, which can be redeemed for future purchases in the webshop. This option is only applicable based on the Customer's explicit choice.

The Service Provider may withhold the refund until the Customer has returned the product or has unequivocally proven that they have sent it back.

Exceptions to the consumer's right of withdrawal and termination

Pursuant to Government Decree 45/2014 (II.26.), the Consumer may not exercise the right of withdrawal or termination without justification within 14 days in the following cases:

1. § (1)
2. c) for products that are not prefabricated and have been manufactured based on the consumer's instructions or explicit request, or for products that have been clearly personalized for the consumer.
3. e) regarding sealed products which cannot be returned after unsealing for health protection or hygiene reasons;

Given that the sale of these products falls under the provisions of the referenced point of the relevant legal regulation, the Service Provider expressly excludes the exercise of the Customer's right of withdrawal or termination without justification within 14 days for these products.

We ask our Customers that if they see a note referring to a restriction on the right of withdrawal or termination according to the referenced government decree in the description of a product, they should only add it to their cart and place their order if they understand that activating the "Order" button means making a legal statement (concluding a contract) that entails a payment obligation, in which case the right of withdrawal or termination may not be exercisable!

 

Gift voucher

Gift vouchers issued digitally by the Service Provider with a unique identifier can be purchased and redeemed online on the Service Provider's Website, as well as in person at the Service Provider's store at 1062 Budapest, Andrássy út 57. The gift voucher is issued exclusively in electronic form and sent to the e-mail address provided by the Customer. The Customer is responsible for providing the correct e-mail address.
When ordering a gift voucher online, the Service Provider will only deliver the gift voucher electronically to the e-mail address specified by the Customer if payment is made by credit card in advance. The Service Provider does not fulfill cash-on-delivery gift voucher orders.

The gift voucher will only be sent once to the email address provided by the Customer; the Service Provider is not obliged to resend the gift voucher, a fact which the Customer expressly accepts.

The Customer may freely transfer the gift voucher to third parties, and the transferred gift voucher can be used freely by anyone; however, the Customer bears full responsibility for the risks arising from the transfer.

The gift voucher is valid for 1 year from its issuance, after which it cannot be used for purchases. The gift voucher cannot be refunded, and no cash can be given back from its value, either within or after its validity period.

Multiple gift vouchers can be combined for a single purchase. If the value of the purchase exceeds the value of the gift voucher, the customer must pay the difference.

Gift vouchers are accounted for as a form of payment in all purchases. The balance of digitally issued gift vouchers does not need to be used in a single purchase. The remaining value on the gift voucher can be used for any number of purchases as long as the balance shows a positive value. After the full balance of the Gift Voucher has been used, the Gift Voucher balance cannot be reloaded.

When purchasing on the Website, the Customer can enter the gift voucher in the "Gift card or discount code" field in the Cart/Data section during the payment process and validate it with the "Redeem" button.

The Customer can use the gift voucher as a means of payment at the Service Provider's store (1062 Budapest, Andrássy út 57.) by presenting the code on the gift voucher.

 

Discount Coupon

For promotional purposes, the Service Provider may send electronic loyalty points and discount coupon offers to the Customer via email, SMS, or as a "pop-up" message on the Service Provider's website. The extent of the discount, the range of products affected by the discount, as well as the validity period of the coupon and the conditions for its combined use with other promotions are determined by the Service Provider on a case-by-case and individual basis. During purchases on the Website, the Customer can enter the coupon codes in the "Gift card or discount code" field in the Cart/Data section during the payment process and validate them with the "Redeem" button.

Registered Users can also redeem discount coupons at the Service Provider's store (1062 Budapest, Andrássy út 57.) using the discount coupons listed on the Discounts & Rewards board in the User's web profile. Coupons received in the loyalty program can only be used for the purchase of full-price (non-discounted) products. Unused coupons are valid for 365 days from activation.

Advantages of user registration

You can make purchases in our webshop without registration, but by creating a user profile, the Customer becomes entitled to the following additional services.

Managing Purchases

Customers with user registration can review their previous orders and their current status under the My Purchases menu item on the Website.

Loyalty discount system, Magenta Shop loyalty program

The Service Provider offers its loyalty discount system exclusively to registered Users for participation.

Discounts and rewards offered by the Service Provider are available to the User on the "DISCOUNTS & REWARDS" discount board on the left side of the screen.

The Service Provider credits loyalty points to the User in case of certain events or activities (e.g., social media activity, successful referral, registration, purchase).

How to collect points/discounts?

• Purchase for registered members: 4 points / every HUF 100 spent (Loyalty points are credited exclusively after purchasing products from current year collections.)

- Newsletter subscription: 500 points

- Following our Instagram page: 1000 points

- Profile creation: 500 points

- Full profile data completion: 500 points

- Birthday: 2000 points (once a year)

- Following our Tik Tok page: 1000 points

- Following our Facebook page: 1000 points

 

What discounts can loyalty points be redeemed for?

- 5% coupon: 500 points

-10% coupon: 1000 points

- HUF 10,000 shopping voucher: 30,000 points

- HUF 25,000 shopping voucher: 50,000 points

 

Loyalty discounts are not applied automatically. Before payment, the coupon code must be copied from the discount board and pasted into the coupon code field at checkout.

The User can view the current balance of discount coupons and loyalty points by clicking on the "Discounts & Rewards" button on the left side of the website.

The Service Provider reserves the right to modify or discontinue the quantity and extent of loyalty points and discounts offered to the Customer in the future, depending on its current business policy.

The Service Provider reserves the right to permanently terminate the Customer's eligibility for the loyalty point system if the Customer engages in any abuse or bad faith conduct towards the Service Provider, or if the Customer damages the Service Provider's reputation.

Loyalty points are valid for 365 days from the last point-earning activity by the customer - after which they will be deleted.

In case of the Customer's withdrawal from the purchase, the Service Provider may revoke the loyalty points credited to the Customer from the purchase. In case of product return, all loyalty points credited for the order will be deleted.

Transfer of loyalty points to another customer profile

The User may request in writing from the Service Provider at info@magentashop.hu to transfer their loyalty points to another profile. The written request must contain the email address and User name associated with the old and new profiles. Only points earned from purchases can be transferred to a profile created by the same natural person. Loyalty points from other activities can be re-earned by the User if they actively participate in and fulfill the offers and conditions of the loyalty program.

 

Warranty, claim for performance

The following provisions apply to the existence and conditions of the statutory warranty and product warranty related to the Service Provider's products.

General information on statutory warranty

The Service Provider performs defectively if the service does not meet the quality requirements set in the contract or by law at the time of performance. The Service Provider does not perform defectively if the Customer knew of the defect at the time of concluding the contract, or should have known of the defect at the time of concluding the contract.

The Service Provider is liable for defective performance under a statutory warranty. The Customer, being a consumer, may enforce their statutory warranty claim within two years from the date of performance, while a reseller Customer may enforce their statutory warranty claim within one year from the date of performance. The Customer may also assert their statutory warranty rights as an objection against a claim arising from the same contract, even if the statutory warranty claim has expired.

Based on their statutory warranty claim, the Customer may, at their choice:

a) demand repair or replacement, unless

• the chosen statutory warranty right is impossible to fulfill, or
• it would result in disproportionate additional costs for the Service Provider – compared to fulfilling another statutory warranty claim – taking into account
• the value of the service in perfect condition,
• the severity of the breach of contract,
• the damage to the legitimate interests of the entitled party caused by the performance of the warranty rights for defects;

b) may demand a proportionate reduction of the consideration, may repair the defect himself or have it repaired by another at the expense of the Service Provider, or may withdraw from the contract - except for minor defects - if

• the Service Provider has not undertaken the repair or replacement,
• the Service Provider is unable to comply with its obligation to repair or replace within a reasonable period, while taking into account the interests of the Customer,
• the Customer's interest in the repair or replacement has ceased.

The Customer may switch from one chosen warranty right to another. The Customer shall pay the costs incurred by the switch to the Service Provider, unless the Service Provider gave reason for the switch, or the switch was otherwise justified.

The Customer is obliged to notify the Service Provider of the defect without delay after its discovery. In the case of a Customer who is considered a consumer, a defect notified within two months of its discovery shall be deemed to have been notified without delay. The Customer is responsible for any damage resulting from delayed notification.

The costs associated with the performance of the warranty obligation shall be borne by the Service Provider.

The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than two months from the discovery of the defect. Within six months of performance, there are no other conditions for the Customer to assert a warranty claim for defects, other than notifying the defect, if the Customer proves that the product or service was provided by the Service Provider. After six months from performance, however, the Customer is obliged to prove that the defect identified by the Customer already existed at the time of performance.

General product warranty information

The provisions of this point are only valid in the case of consumer contracts.

In the event of a defect in a product sold by the Service Provider to a Consumer, the Consumer may demand that the manufacturer (the manufacturer is considered the producer and distributor of the product) repair the defect in the product, or - if repair is not possible within a reasonable period without prejudice to the Consumer's interests - replace the product. The manufacturer is liable for product warranty for two years from the placing of the product on the market. The expiration of this period results in the loss of rights.

A product is defective if
a) it does not meet the quality requirements applicable at the time the product was placed on the market by the manufacturer,
b) or does not have the characteristics specified in the description provided by the manufacturer.

The manufacturer is exempt from product warranty obligations if it proves that

• it did not manufacture or market the product in the course of its business or independent professional activity;
• the defect was not discoverable according to the state of scientific and technical knowledge at the time the product was placed on the market; or
• the defect in the product was caused by the application of a legal regulation or a mandatory official regulation.

In the case of replacement, the manufacturer is liable for the warranty for defects related to the replaced product, and in the case of repair, for the part of the product affected by the repair.

The Consumer is obliged to notify the manufacturer of the defect without delay after its discovery. A defect notified within two months of its discovery shall be deemed to have been notified without delay. The Consumer is responsible for any damage resulting from delayed notification.

Warranty

The women's clothing products sold by the Service Provider are not subject to a mandatory warranty obligation under applicable laws. However, in case of faulty performance, the Consumer is entitled to the warranty rights for defects specified in the Civil Code and the product warranty rights detailed in these GTC, which the Service Provider fully provides.

Enforcement of warranty rights

For the purposes of this point, warranty shall mean both warranty for defects and product warranty.

In the case of handling warranty claims asserted by a Consumer, the other conditions of these GTC shall apply, subject to the following special rules:

• When asserting a warranty claim, the conclusion of the contract shall be deemed proven if the Consumer presents the document proving payment of the consideration – an invoice or receipt issued under the Act on Value Added Tax.
• The Service Provider shall record a report on the consumer's reported warranty claim with content conforming to Government Decree 19/2014 (II. 26.) NGM, and shall provide a copy to the consumer.
• The Service Provider strives to complete the repair or replacement within fifteen days at most.

Demand for performance

In the event that the Service Provider unduly delays the delivery of the ordered, confirmed, and paid for product by the Customer, the Customer may demand performance in accordance with the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code), or, if due to the delay, the Customer's interest in the performance of the contract has ceased, the Customer may withdraw from the contract.

Miscellaneous

If, despite all due care by the Service Provider, an incorrect price appears on the website, particularly in the case of obviously erroneous prices, e.g., prices significantly different from the commonly known, generally accepted or estimated price of the product, or a “0” Ft or “1” Ft price appearing due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in which case the Customer may withdraw from the purchase intention.

 

In the case of an incorrect price, there is a striking discrepancy between the real and the displayed price of the product, which an average consumer should immediately notice. According to Act V of 2013 on the Civil Code (Ptk.), a contract is formed by the mutual and concerted expression of the parties' will. If the parties cannot agree on the contractual terms, i.e., there is no declaration mutually and concerted expressing the parties' will, then we cannot speak of a validly concluded contract from which rights and obligations would arise. Based on this, an order confirmed at an incorrect/erroneous price is considered a void contract.

 

 Complaint handling, legal enforcement, dispute resolution

In case of a customer complaint, the Service Provider shall proceed in accordance with the provisions of Act CLV of 1997 on consumer protection and the conditions detailed in Government Decree 45/2014 (II.26.). We respond to all incoming feedback and, in the event of any error committed by us or our suppliers, we act with the utmost flexibility - keeping our Customers' interests in mind - through our customer service.

You can submit your customer complaint to the Service Provider at the following contact details:

By post, at the mailing address specified in point 2: 1062 Budapest, Andrássy út 57. ground floor.

Customer service: E-mail: info@magentashop.hu; Phone: +36 1 4130204

Our Company is obliged to investigate verbal complaints immediately and remedy them if necessary. Our Company is obliged to respond in writing to written complaints within thirty days of receipt and to arrange for their communication to the complainant at the contact details provided by them.

Our Company is obliged to keep a copy of the reply for five years and to present it to the supervisory authorities upon their request.

The Parties shall endeavor to resolve any legal disputes arising from the contract through mutual consultation, peacefully, and through mediation if necessary.

If the Customer's objections regarding the ordered product(s) cannot be remedied during the complaint procedure, and other disputed issues arising from the Customer are not settled during negotiations between the parties, the Customer is entitled to use the following legal enforcement forums and tools.

 

Online Dispute Resolution Platform

Directive 2013/11/EU of the European Parliament and of the Council provides for the alternative, peaceful dispute resolution methods and fundamental rules between a Consumer Retailer and a Service Provider, as an entrepreneur. The Directive designates the Online Dispute Resolution Platform operated by the European Commission, available at 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU 

as the primary dispute resolution forum for products or services purchased online.

Conciliation body

For the out-of-court, peaceful resolution of consumer disputes relating to the quality, safety, and application of product liability rules, as well as the conclusion and performance of contracts, a Customer who qualifies as a consumer may initiate proceedings before the conciliation body competent for their place of residence or stay, or may turn to the conciliation body operating alongside the professional chamber competent for the Service Provider's registered office.

For the purposes of the rules relating to the Conciliation Body, a civil organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise, which buys, orders, receives, uses, or takes advantage of goods, or is the addressee of commercial communication or an offer relating to goods, is also considered a consumer.

Budapest Conciliation Body, 1016 Budapest, Krisztina krt. 99.

            Phone/Fax: +36-1-488-2131; +36-1-488-2186

            Email address: bekelteto.testulet@bkik.hu

 

Complaints to consumer protection authorities

If the User detects a violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority competent for their place of residence. After evaluating the complaint, the authority decides on conducting consumer protection proceedings.

 

Security regulations of the Service Provider, terms of website operation and warnings

Technical conditions for service provision

The Service Provider declares that the fulfillment of the order paid by the Customer by the Service Provider is independent of the availability and operation of the Website.

The secure accessibility of the Website depends on the proper functioning and existence of numerous circumstances, such as the proper functioning of software and hardware, and the availability of hosting providers. The Service Provider cannot guarantee the non-stop (continuous) operation of the Website, although it makes every effort to avoid any errors. Thus, it may happen that the Website is shut down for maintenance. The Service Provider will notify users in advance of planned shutdowns.

The Service Provider is entitled to suspend the availability of the Website for maintenance purposes without prior notice or notification. In such cases, the Service Provider will do everything in its power to make the Website available again as soon as possible, but does not provide a time guarantee for recovery.

The Service Provider is not liable for any damages resulting from possible downtime of the Website. Eliminating these damages is a common interest, so the Service Provider strives to continuously ensure the operation of the Website.

Website security

The Service Provider takes all reasonable measures to ensure the secure handling of the Website and the personal data provided by the Customer. However, the Customer must acknowledge that in the field of information technology, it is not yet possible to guarantee complete security, and it is not possible to take responsibility for all services or functions operating smoothly and reliably under all circumstances. Accordingly, the Service Provider is not liable for any technical or security disruption or error that was not foreseeable or for which the Service Provider took all generally expected measures to prevent or eliminate.

 

Compliance with security regulations by Customers

The Customer shall not violate or attempt to violate the security of this Website, including, but not limited to, attempting to probe, scan or test the vulnerability of the system or network, or breaching security or authentication measures without proper authorization.

The Customer acknowledges that the above conduct gives rise to a reasonable suspicion of a criminal offense, and if the Service Provider detects such an act, it will always result in a criminal complaint.

The Customer acknowledges that they are liable for damages caused by violating the security rules set forth in these General Terms and Conditions.

 

Limitation of Liability

The Service Provider, as the exclusive owner and operator of the Website, makes every effort to ensure that the content available on the Website reflects accurate and up-to-date information and corresponds to reality. Nevertheless, it does not assume responsibility for the correctness or completeness of the information displayed, especially with regard to information, content, and services obtained from third parties. By using the Website, the Customer acknowledges that they do so solely at their own risk. In addition, the Service Provider reserves the right to modify, or temporarily or permanently delete certain content on the website in whole or in part at any time without notice.

The Service Provider assumes no responsibility for the content of websites accessible via links ("outbound" links) on the Website that are operated by third parties, for the correctness of the information found there, or for the security of data you provide on these websites.

The Service Provider assumes no liability for damages incurred or suffered on the Customer's computer or otherwise in connection with the use of the Website. The Service Provider excludes all liability for any errors of the Website, incompatibility with any program running on the Customer's computer, or any internet virus.

The Service Provider assumes no responsibility for damages resulting from the use of the Registrant's / Customer's password by a third party due to the Registrant's / Customer's fault.

The Customer declares that they will not reclaim the consideration for the ordered and fulfilled services. The Service Provider assumes no liability, refunds, or reimbursements for damages resulting from incorrect or erroneous data entry or order errors caused by the Customer. The Service Provider assumes no responsibility for damages caused by the provision of incorrect data, promptly investigates reported complaints, and handles them to the best of its ability.

Data management

The Service Provider may process the natural personal identification data and address necessary for the Customer's identification for the purpose of concluding the contract, defining its content, modifying it, monitoring its performance, invoicing fees arising therefrom, and enforcing claims related thereto. The provisions related to data management are contained in the Service Provider's data protection policy, which is available on the website www.magentashop.hu.

Copyright provisions

 The content on the Website operated by the Service Provider is considered unique content. Accordingly, all visual, audio, and textual content on the Website, as well as their arrangement, are protected by copyright. These are the intellectual property of the Service Provider or its contracted partners. Only the Service Provider or its contracted partners are entitled to use the content found on the Website.

The content, materials, images, and other documents available on the Website may not be used, copied, distributed, or published by third parties without the express prior written consent of the Organizer.

The copyright and industrial property rights holders reserve all rights in relation to the protected content found on the Website. Unauthorized use entails criminal and civil law consequences.

The User acknowledges that in the event of use without a license, the Service Provider is entitled to a penalty. The amount of the penalty is gross HUF 100,000 per image and gross HUF 30,000 per word. The User acknowledges that this penalty clause is not excessive, and browses the site with this knowledge. In the event of copyright infringement, the Service Provider shall apply a notarial deed of certification, the cost of which shall also be borne by the infringing user.

 Final provisions

 Applicable law

The contract concluded between the Parties shall be governed by Hungarian law.

Scope of these General Terms and Conditions

The scope of these General Terms and Conditions extends to the Service Provider and the Customers. The scope of the General Terms and Conditions does not extend to the payment service provider handling the payment transaction.

The legal relationship between the Service Provider and the Customer is established when the Customer has finalized their order, and in this context, the Customer has accepted these General Terms and Conditions of the Service Provider, and the Service Provider has confirmed the order to the Customer electronically.

The effective date of the valid text of the General Terms and Conditions is the day it is displayed on the Website. The General Terms and Conditions are also available to the Customer in a savable and printable format.

The Service Provider reserves the right to modify the General Terms and Conditions in whole or in part at any time. The General Terms and Conditions and any amendments thereto shall enter into force on the day of their publication. In the event of an amendment to the General Terms and Conditions, ongoing orders shall be subject to the provisions of the General Terms and Conditions in force on the date of the order.

These General Terms and Conditions are for an indefinite period and are effective from the date of their publication.

Date of entry into force of these General Terms and Conditions: 20 November 2025.